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Please help me get rid of infected registry keys


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I posted this problem yesterday but nobody has replied so I thought I would try again.

I have mostly cleaned up a friend's computer after he inadvertently installed some sort of fake anti-virus program but MalwareBytes is still reporting three infected registry keys which it is unable to quarantine even after a re-boot. I can't find a way to delete the three infected registry keys. I have tried running in safemode and using other spyware but the infected keys persist. I think the computer is not running as it should since web page loading seems unusually slow (my netbook loads web pages faster!).

Today I ran SpyBot Search & Destroy, MalwareBytes Anti-Malware, Panda ActiveScan and HiJackThis (in that order) and will post each log file in four additional postings.

I would appreciate it if someone could let me know how to get rid of the infected registry keys. I would like to return my friend's computer this weekend but not if I can't get rid of the 3 infected registry keys.

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SpyBot Search & Destroy Checks log file

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--- Report generated: 2008-12-18 15:29 ---

Hint of the Day: Click the bar at the right of this to see more information! ()

Fraud.VirusTrigger: [sBI $FB8353AA] Class ID (Registry key, nothing done)

HKEY_CLASSES_ROOT\CLSID\{096CBA44-4A4C-49f7-8903-1E75550ABCB7}

Zlob.Downloader: [sBI $B0BAB7CF] Class ID (Registry key, nothing done)

HKEY_CLASSES_ROOT\CLSID\{8710DF42-3171-4A3B-9079-3F7D7101552B}

Zlob.Downloader: [sBI $E3985B59] Class ID (Registry key, nothing done)

HKEY_CLASSES_ROOT\CLSID\{E43B6656-814B-4839-8FF8-AFFDE0DA9A3F}

--- Spybot - Search & Destroy version: 1.6.0 (build: 20080707) ---

2008-07-07 blindman.exe (1.0.0.8)

2008-07-07 SDFiles.exe (1.6.0.4)

2008-07-07 SDMain.exe (1.0.0.6)

2008-07-07 SDShred.exe (1.0.2.3)

2008-07-07 SDUpdate.exe (1.6.0.8)

2008-07-07 SDWinSec.exe (1.0.0.12)

2008-07-07 SpybotSD.exe (1.6.0.30)

2008-09-16 TeaTimer.exe (1.6.3.25)

2008-12-17 unins000.exe (51.49.0.0)

2008-07-07 Update.exe (1.6.0.7)

2008-10-22 advcheck.dll (1.6.2.13)

2007-04-02 aports.dll (2.1.0.0)

2008-06-14 DelZip179.dll (1.79.11.1)

2008-09-15 SDHelper.dll (1.6.2.14)

2008-06-19 sqlite3.dll

2008-10-22 Tools.dll (2.1.6.8)

2008-11-04 Includes\Adware.sbi (*)

2008-12-09 Includes\AdwareC.sbi (*)

2008-06-03 Includes\Cookies.sbi (*)

2008-09-02 Includes\Dialer.sbi (*)

2008-09-09 Includes\DialerC.sbi (*)

2008-07-23 Includes\HeavyDuty.sbi (*)

2008-11-18 Includes\Hijackers.sbi (*)

2008-12-16 Includes\HijackersC.sbi (*)

2008-12-09 Includes\Keyloggers.sbi (*)

2008-12-16 Includes\KeyloggersC.sbi (*)

2004-11-29 Includes\LSP.sbi (*)

2008-11-18 Includes\Malware.sbi (*)

2008-12-16 Includes\MalwareC.sbi (*)

2008-12-16 Includes\PUPS.sbi (*)

2008-12-16 Includes\PUPSC.sbi (*)

2007-11-07 Includes\Revision.sbi (*)

2008-06-18 Includes\Security.sbi (*)

2008-12-16 Includes\SecurityC.sbi (*)

2008-06-03 Includes\Spybots.sbi (*)

2008-06-03 Includes\SpybotsC.sbi (*)

2008-12-10 Includes\Spyware.sbi (*)

2008-12-10 Includes\SpywareC.sbi (*)

2008-06-03 Includes\Tracks.uti

2008-11-04 Includes\Trojans.sbi (*)

2008-12-16 Includes\TrojansC.sbi (*)

2008-03-04 Plugins\Chai.dll

2008-03-05 Plugins\Fennel.dll

2008-02-26 Plugins\Mate.dll

2007-12-24 Plugins\TCPIPAddress.dll

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SpyBot Search & Destroy Fixes log file

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--- Report generated: 2008-12-18 15:29 ---

Hint of the Day: Click the bar at the right of this to see more information! ()

Fraud.VirusTrigger: [sBI $FB8353AA] Class ID (Registry key, fixing failed)

HKEY_CLASSES_ROOT\CLSID\{096CBA44-4A4C-49f7-8903-1E75550ABCB7}

Zlob.Downloader: [sBI $B0BAB7CF] Class ID (Registry key, fixing failed)

HKEY_CLASSES_ROOT\CLSID\{8710DF42-3171-4A3B-9079-3F7D7101552B}

Zlob.Downloader: [sBI $E3985B59] Class ID (Registry key, fixing failed)

HKEY_CLASSES_ROOT\CLSID\{E43B6656-814B-4839-8FF8-AFFDE0DA9A3F}

--- Spybot - Search & Destroy version: 1.6.0 (build: 20080707) ---

2008-07-07 blindman.exe (1.0.0.8)

2008-07-07 SDFiles.exe (1.6.0.4)

2008-07-07 SDMain.exe (1.0.0.6)

2008-07-07 SDShred.exe (1.0.2.3)

2008-07-07 SDUpdate.exe (1.6.0.8)

2008-07-07 SDWinSec.exe (1.0.0.12)

2008-07-07 SpybotSD.exe (1.6.0.30)

2008-09-16 TeaTimer.exe (1.6.3.25)

2008-12-17 unins000.exe (51.49.0.0)

2008-07-07 Update.exe (1.6.0.7)

2008-10-22 advcheck.dll (1.6.2.13)

2007-04-02 aports.dll (2.1.0.0)

2008-06-14 DelZip179.dll (1.79.11.1)

2008-09-15 SDHelper.dll (1.6.2.14)

2008-06-19 sqlite3.dll

2008-10-22 Tools.dll (2.1.6.8)

2008-11-04 Includes\Adware.sbi (*)

2008-12-09 Includes\AdwareC.sbi (*)

2008-06-03 Includes\Cookies.sbi (*)

2008-09-02 Includes\Dialer.sbi (*)

2008-09-09 Includes\DialerC.sbi (*)

2008-07-23 Includes\HeavyDuty.sbi (*)

2008-11-18 Includes\Hijackers.sbi (*)

2008-12-16 Includes\HijackersC.sbi (*)

2008-12-09 Includes\Keyloggers.sbi (*)

2008-12-16 Includes\KeyloggersC.sbi (*)

2004-11-29 Includes\LSP.sbi (*)

2008-11-18 Includes\Malware.sbi (*)

2008-12-16 Includes\MalwareC.sbi (*)

2008-12-16 Includes\PUPS.sbi (*)

2008-12-16 Includes\PUPSC.sbi (*)

2007-11-07 Includes\Revision.sbi (*)

2008-06-18 Includes\Security.sbi (*)

2008-12-16 Includes\SecurityC.sbi (*)

2008-06-03 Includes\Spybots.sbi (*)

2008-06-03 Includes\SpybotsC.sbi (*)

2008-12-10 Includes\Spyware.sbi (*)

2008-12-10 Includes\SpywareC.sbi (*)

2008-06-03 Includes\Tracks.uti

2008-11-04 Includes\Trojans.sbi (*)

2008-12-16 Includes\TrojansC.sbi (*)

2008-03-04 Plugins\Chai.dll

2008-03-05 Plugins\Fennel.dll

2008-02-26 Plugins\Mate.dll

2007-12-24 Plugins\TCPIPAddress.dll

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MalwareBytes Anti-Malware log file

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Malwarebytes' Anti-Malware 1.31

Database version: 1514

Windows 5.1.2600 Service Pack 3

12/18/2008 3:49:03 PM

mbam-log-2008-12-18 (15-49-03).txt

Scan type: Full Scan (C:\|)

Objects scanned: 91691

Time elapsed: 10 minute(s), 3 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 3

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CLASSES_ROOT\CLSID\{e43b6656-814b-4839-8ff8-affde0da9a3f} (Trojan.Zlob) -> Delete on reboot.

HKEY_CLASSES_ROOT\CLSID\{8710df42-3171-4a3b-9079-3f7d7101552b} (Trojan.Zlob) -> Delete on reboot.

HKEY_CLASSES_ROOT\CLSID\{096cba44-4a4c-49f7-8903-1e75550abcb7} (Trojan.Zlob) -> Delete on reboot.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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Panda ActiveScan log file

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;*******************************************************************************

********************************************************************************

*

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ANALYSIS: 2008-12-18 16:12:58

PROTECTIONS: 1

MALWARE: 2

SUSPECTS: 0

;*******************************************************************************

********************************************************************************

*

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PROTECTIONS

Description Version Active Updated

;===============================================================================

================================================================================

=

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Windows Defender 1.1.4205.0 No No

;===============================================================================

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MALWARE

Id Description Type Active Severity Disinfectable Disinfected Location

;===============================================================================

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00167642 Cookie/Com.com TrackingCookie No 0 Yes No C:\Documents and Settings\kendo\Cookies\kendo@com[1].txt

00170554 Cookie/Overture TrackingCookie No 0 Yes No C:\Documents and Settings\kendo\Cookies\kendo@overture[1].txt

;===============================================================================

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=

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SUSPECTS

Sent Location

;===============================================================================

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;===============================================================================

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VULNERABILITIES

Id Severity Description

;===============================================================================

================================================================================

=

===================

;===============================================================================

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=

===================

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HiJackThis log file

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Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 4:13:37 PM, on 12/18/2008

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

C:\Program Files\Alwil Software\Avast4\ashServ.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\system32\PnkBstrA.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Analog Devices\Core\smax4pnp.exe

C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

C:\Program Files\OCZ Technology\Mouse\Amoumain.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\wscntfy.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.avast.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:9090

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll

O4 - HKLM\..\Run: [soundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe

O4 - HKLM\..\Run: [soundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray

O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\WINDOWS\RaidTool\xInsIDE.exe

O4 - HKLM\..\Run: [36X Raid Configurer] C:\WINDOWS\system32\xRaidSetup.exe boot

O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

O4 - HKLM\..\Run: [Launch LGDCore] "C:\Program Files\Common Files\Logitech\G-series Software\LGDCore.exe" /SHOWHIDE

O4 - HKLM\..\Run: [WheelMouse] C:\Program Files\OCZ Technology\Mouse\Amoumain.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [startCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\RunOnce: [spybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck

O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background

O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Default user')

O4 - Global Startup: ASUS WiFi-AP Solo.lnk = ?

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1214303958468

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1214304017937

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe

O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe

O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe

--

End of file - 7594 bytes

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