Croakies Posted May 31, 2011 ID:434997 Share Posted May 31, 2011 The audio on my Internet Explorer and Firefox does not work. The audio on my computer, such as iTunes, system sounds, basically everything that has nothing to do with the browsers, work perfectly fine. The last thing I did before this happened was delete an infected file through Malwarebytes' Anti-Malware program. It said I had to restart my computer in order to complete the deletion of the infected file but I was busy and did not restart right away. The sound on the browsers after the scan was working perfectly fine. I forgot about restarting my computer and left it on for two days before my power went out, and when I turned my computer back on, I couldn't hear sound on videos that use Flash Player.I'm running Windows 7 Ultimate 64 bit (build 7600). I've literally have been searching for a solution to this problem for the last 16 hours straight and I've yet to find anything that will fix this. So far, I have tried the following:*Checked options on both browsers and they are where they should be.*Uninstalled and reinstalled Flash Player.*Tried every jack and USB port on my computer and still nothing.*Did two different system restores to two different dates when everything was normal, before I even deleted the infected file with Malwarebytes'.*Used Ccleaner and installed the K-lite codec pack (the mega pack and the 64 bit pack).*Checked the the System32 file for the msacm32.drv and it is there.*Checked the registry for wavemapper which was there and also made sure it had msacm32.drv as the value data.*Used the registry fix (missing.reg) that is basically found in EVERY post related to this problem.*Made sure all the permissions were set to the correct settings.*Made sure sound drivers were up to date.*Uninstalled and reinstalled the sound device and drivers.*Ran a sfc /scannow on cmd.*Even went as far as making a new non-admin user and still nothing there.I'm beyond annoyed and frustrated. It seems like everybody else out there finds a solution to this except for me. So far this has proven to be impossible to solve.PLEASE help me find a solution. My last resort might have to be doing a clean install of Windows again and I really don't want to do that.Your time and help will be GREATLY appreciated. Sorry for the wall of text. Link to post Share on other sites More sharing options...
Croakies Posted May 31, 2011 Author ID:434998 Share Posted May 31, 2011 Forgot to add to the list:*Checked the mixer, nothing is muter, but I read that there should be a box for the browser volume control when I play something that has sound but that doesn't even show up when I play a video on youtube. Link to post Share on other sites More sharing options...
Croakies Posted May 31, 2011 Author ID:435000 Share Posted May 31, 2011 Sorry for the extra posts.... can't find an edit button. Correcting spelling error from muter to muted. Link to post Share on other sites More sharing options...
Guest name cool Posted May 31, 2011 ID:435025 Share Posted May 31, 2011 Same thing happened to me! But with Internet Explorer, and most likely the cause of this problem is the infection (Trojan - virus - etc.) causing a change Registry entries and this is what causes the disappearance of sound in youtube and a lot of video sites and so Windows Link to post Share on other sites More sharing options...
Croakies Posted May 31, 2011 Author ID:435027 Share Posted May 31, 2011 Same thing happened to me! But with Internet Explorer, and most likely the cause of this problem is the infection (Trojan - virus - etc.) causing a change Registry entries and this is what causes the disappearance of sound in youtube and a lot of video sites and so Windows Link to post Share on other sites More sharing options...
Guest name cool Posted May 31, 2011 ID:435029 Share Posted May 31, 2011 I mean volume control in startup like this Link to post Share on other sites More sharing options...
Croakies Posted May 31, 2011 Author ID:435030 Share Posted May 31, 2011 I mean volume control in startup like this http://www.mediafire.com/imgbnc.php/64159bf1cfe74fd40e58f738f05f5f8bd96185a36b4831907cd0b1410e57eccd4g.jpgYeah i have that. Link to post Share on other sites More sharing options...
Guest name cool Posted May 31, 2011 ID:435033 Share Posted May 31, 2011 OK let's try with some of these solutions first. You can download and clean your system with it. CCleaner>, http://www.piriform.com/ and you can also clean the registry to see if that works.http://www.piriform.com/ccleaner/tour/after-installation Link to post Share on other sites More sharing options...
Croakies Posted May 31, 2011 Author ID:435034 Share Posted May 31, 2011 Yeah i have that.As I mentioned before, I already used Ccleaner. Multilple times in fact. Link to post Share on other sites More sharing options...
Croakies Posted May 31, 2011 Author ID:435035 Share Posted May 31, 2011 As I mentioned before, I already used Ccleaner. Multilple times in fact.lol didn't mean to quote myself Link to post Share on other sites More sharing options...
Guest name cool Posted May 31, 2011 ID:435037 Share Posted May 31, 2011 OK, to try other solutions. Go to this page http://kb2.adobe.com/cps/141/tn_14157.html & run this uninstaller first.& Should have the latest version. Then 'go to this page http://www.java.com/en/download/installed.jsp?detect=jre&try=1 to verify the Java version that you have! If it is old 'then you should upgrade to the latest version. Link to post Share on other sites More sharing options...
Croakies Posted May 31, 2011 Author ID:435251 Share Posted May 31, 2011 Yeah, I already did those things but I tried it all again just for the hell of it and still nothing. I'm starting to think I need to do a repair install of windows 7 Link to post Share on other sites More sharing options...
Croakies Posted June 1, 2011 Author ID:435463 Share Posted June 1, 2011 got it to work by doing a repair install. thanks for your time and help name cool Link to post Share on other sites More sharing options...
Guest name cool Posted June 1, 2011 ID:435467 Share Posted June 1, 2011 You're welcome Croakies. This means that everything is okay now.! Link to post Share on other sites More sharing options...
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