Jump to content

Recommended Posts

My computer has a redirect virus whenever I use a search engine. I've looked at other people's threads on numerous sites with the same problem, but haven't found a solution that works for me. I'm not sure if it's a root virus or what, but I've tried running MBAM, ASWMBR.exe, rkill.exe, remove fake antivirus.exe and CC cleaner in an attempt to get lucky and have results but haven't gotten any permanent ones. I was hoping someone could personally take me through the process of getting rid of this virus and anything else possibly infecting my computer.

Thanks in advance.

Link to post
Share on other sites

Hello and welcome, Pie2020:

Sorry to hear that your computer may be infected.

It sounds like you could use some help from the malware experts.

Alas, we do not work on malware removal in this particular area of the MBAM forum.

Free, expert assistance can be found at the malware removal-HJT forum.

Instructions on how to proceed are posted here: "I'm Infected - What Do I Do Now?".

Here's how to get started:

1. First, please go to THIS PAGE, print out, read and follow as many instructions as you can, skipping any you are unable to complete.

2. Then, please describe your computer's symptoms as best you can and post the requested logs by starting a new thread at the Malware Removal-HJT forum .

One of the authorized, trained experts will then assist you as soon as possible for one-on-one malware detection and removal.

When you post, please be sure to select Track This Topic & choose one of the email options, so that you will be notified when someone responds; please allow 24-48 hours before bumping your thread - otherwise, the experts may think you are already being helped.

Other Support Options:

Alternatively, as a paying customer using MBAM PRO, you may wish instead to start a support ticket by contacting support at: support@malwarebytes.org; or

Premium, fee-based support options are available here.

Also, please use the "Add Reply" button when replying here & at the other boards, so that it will be easier for everyone to follow the thread.

I hope this gets you started on cleaning up your system,

daledoc1

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.