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I was/am infected with one of the XP Security alert bugs. Pretty sure I killed that as the popups have stopped. Right now MBAM shows no problems when I run a full system scan, but I cannot access internet except in safe mode and cannot open any programs except in safe mode. Every file I try to open just gives me the "Open with what program?" windows prompt. Again, everything seems to run smoothly in safe mode but normal bootup is buggered.

Thanks in advance for any help!

MBAM log

Malwarebytes' Anti-Malware 1.50.1.1100

www.malwarebytes.org

Database version: 6708

Windows 5.1.2600 Service Pack 3 (Safe Mode)

Internet Explorer 7.0.5730.13

5/29/2011 5:34:32 PM

mbam-log-2011-05-29 (17-34-32).txt

Scan type: Quick scan

Objects scanned: 183135

Time elapsed: 17 minute(s), 3 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

DDS log

.

DDS (Ver_11-05-19.01) - NTFSx86 NETWORK

Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_23

Run by Administrator at 17:37:29 on 2011-05-29

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1518 [GMT -4:00]

.

AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe

C:\WINDOWS\system32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Documents and Settings\Administrator.ATHLON-X64\Desktop\dds.scr

C:\WINDOWS\system32\WSCRIPT.exe

.

============== Pseudo HJT Report ===============

.

BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No File

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [soundMan] SOUNDMAN.EXE

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [nwiz] nwiz.exe /install

mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide

mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit

mRun: [dvd43] c:\program files\dvd43\dvd43_tray.exe

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [NcpBudgetGui] "c:\program files\watchguard\mobile vpn\NcpBudgetGui.exe" -start

mRun: [NcpPopup] "c:\program files\watchguard\mobile vpn\ncppopup.exe" noerrmsg

mRun: [NcpMonitor] "c:\program files\watchguard\mobile vpn\ncpmon.exe" autorun

mRun: [NcpRsuGui] "c:\program files\watchguard\mobile vpn\rwsrsu.exe" -gui

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey

mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript

dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\heldup.lnk - c:\program files\heldup\HeldUp.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wirele~1.lnk - c:\program files\d-link\d-link dwa-552 xtreme n desktop adapter\wirelesscm.exe

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

DPF: {02A2D714-433E-46E4-B217-7C3B3FAF8EAE} - hxxp://www.worldwinner.com/games/v47/scrabblecubes/scrabblecubes.cab

DPF: {04063354-A10E-4427-A1EC-F3CC81587BC6} - hxxp://www.worldwinner.com/games/v41/mines/mines.cab

DPF: {13EB7AC8-4811-461C-8581-89650F3D716B} - hxxp://www.worldwinner.com/games/v44/walloffame/walloffame.cab

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab

DPF: {18C3FD15-74F6-4280-9C98-3590C966B7B8} - hxxp://www.worldwinner.com/games/v47/skillgam/skillgam.cab

DPF: {1A1F56AA-3401-46F9-B277-D57F3421F821} - hxxp://www.worldwinner.com/games/v47/shared/FunGamesLoader.cab

DPF: {1D082E71-DF20-4AAF-863B-596428C49874} - hxxp://www.worldwinner.com/games/v50/tpir/tpir.cab

DPF: {2C153C75-8476-434B-B3C3-57B63A3D1939} - hxxp://www.worldwinner.com/games/v48/brickout/brickout.cab

DPF: {33E54F7F-561C-49E6-929B-D7E76D3AFEB1} - hxxp://www.worldwinner.com/games/v50/pool/pool.cab

DPF: {3D3DBC64-0D21-4EA4-94EE-86D6D9B31C0C} - hxxp://www.worldwinner.com/games/v45/moneylist/moneylist.cab

DPF: {41D1977F-4161-4720-800F-EA4903983A38} - hxxp://www.worldwinner.com/games/v43/jigsaw/jigsaw.cab

DPF: {4AB16005-E995-4A60-89DE-8B8A3E6EB5B0} - hxxp://www.worldwinner.com/games/v56/trivialpursuit/trivialpursuit.cab

DPF: {555F1BBC-6EC2-474F-84AF-633EF097FF54} - hxxp://www.worldwinner.com/games/v53/wwhearts/wwhearts.cab

DPF: {58FC4C77-71C2-4972-A8CD-78691AD85158} - hxxp://www.worldwinner.com/games/v63/bjattack/bja.cab

DPF: {61900274-3323-4446-BDCD-91548D32AF1B} - hxxp://www.worldwinner.com/games/v56/spidersolitaire/spidersolitaire.cab

DPF: {62969CF2-0F7A-433B-A221-FD8818C06C2F} - hxxp://www.worldwinner.com/games/v49/blockwerx/blockwerx.cab

DPF: {64CD313F-F079-4D93-959F-4D28B5519449} - hxxp://www.worldwinner.com/games/v56/jeopardy/jeopardy.cab

DPF: {6C6FE41A-0DA6-42A1-9AD8-792026B2B2A7} - hxxp://www.worldwinner.com/games/v41/freecell/freecell.cab

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1204083164343

DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - hxxp://www.worldwinner.com/games/shared/wwlaunch.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab

DPF: {8F6E7FB2-E56B-4F66-A4E1-9765D2565280} - hxxp://www.worldwinner.com/games/launcher/ie/v2.22.01.0/iewwload.cab

DPF: {94299420-321F-4FF9-A247-62A23EBB640B} - hxxp://www.worldwinner.com/games/v46/wordmojo/wordmojo.cab

DPF: {95A311CD-EC8E-452A-BCEC-B844EB616D03} - hxxp://www.worldwinner.com/games/v51/bejeweledtwist/bejeweledtwist.cab

DPF: {97438FE9-D361-4279-BA82-98CC0877A717} - hxxp://www.worldwinner.com/games/v57/cubis/cubis.cab

DPF: {9903F4ED-B673-456A-A15F-ED90C7DE9EF5} - hxxp://www.worldwinner.com/games/v46/sol/sol.cab

DPF: {A021A215-6CDC-44B4-8C16-90491CED9605} - hxxp://www.worldwinner.com/games/v68/clue/clue.cab

DPF: {A52FBD2B-7AB3-4F6B-90E3-91C772C5D00F} - hxxp://www.worldwinner.com/games/v57/wof/wof.cab

DPF: {B06CE1BC-5D9D-4676-BD28-1752DBF394E0} - hxxp://www.worldwinner.com/games/v41/hangman/hangman.cab

DPF: {BA35B9B8-DE9E-47C9-AFA7-3C77E3DDFD39} - hxxp://www.worldwinner.com/games/v46/monopoly/monopoly.cab

DPF: {BA94245D-2AA0-4953-9D9F-B0EE4CC02C43} - hxxp://www.worldwinner.com/games/v42/tilecity/tilecity.cab

DPF: {BB637307-92FA-47EC-B3F7-6969078673CC} - hxxp://www.worldwinner.com/games/v45/royal/royal.cab

DPF: {C5326A4D-E9AA-40AD-A09A-E74304D86B47} - hxxp://www.worldwinner.com/games/v52/dinerdash/dinerdash.cab

DPF: {C82BB209-F528-46F9-96D5-69DEF7260916} - hxxp://www.worldwinner.com/games/v45/mysterypi/mysterypi.cab

DPF: {C93C1C34-CEA9-49B1-9046-040F59E0E0D8} - hxxp://www.worldwinner.com/games/v43/paint/paint.cab

DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/1.4/jinstall-14-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab

DPF: {CF969D51-F764-4FBF-9E90-475248601C8A} - hxxp://www.worldwinner.com/games/v47/familyfeud/familyfeud.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

DPF: {E12EB891-D000-421B-A8ED-EDE1BDCA14A0} - hxxp://www.worldwinner.com/games/v44/golfsol/golfsol.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

DPF: {E70E3E64-2793-4AEF-8CC8-F1606BE563B0} - hxxp://www.worldwinner.com/games/v54/wwspades/wwspades.cab

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll

SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

SecurityProviders: msapsspc.dll schannel.dll digest.dll msnsspc.dll

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\administrator.athlon-x64\application data\mozilla\firefox\profiles\xobil0k4.default\

FF - plugin: c:\program files\emusic download manager\plugin\npemusic.dll

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll

FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

FF - Ext: Java Console: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA}

FF - Ext: Java Console: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}

FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

FF - Ext: Java Console: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}

FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}

FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}

FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension

FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff

.

============= SERVICES / DRIVERS ===============

.

R0 ViBus;ViBus;c:\windows\system32\drivers\ViBus.sys [2008-2-26 16896]

R0 ViPrt;VIA SATA IDE Device Driver;c:\windows\system32\drivers\ViPrt.sys [2008-2-26 52736]

R3 NcpFiltMP;NcpFiltMP;c:\windows\system32\drivers\ncpvaxp.sys [2010-10-12 79528]

S1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 165264]

S2 ncpclcfg;ncpclcfg;c:\program files\watchguard\mobile vpn\ncpclcfg.exe [2010-10-12 86016]

S2 ncprwsnt;ncprwsnt;c:\program files\watchguard\mobile vpn\NCPRWSNT.EXE [2010-10-12 1065480]

S2 NcpSec;NcpSec;c:\program files\watchguard\mobile vpn\NCPSEC.EXE [2010-10-12 32768]

S2 rwsrsu;RwsRsu;c:\program files\watchguard\mobile vpn\rwsrsu.exe [2010-10-12 850432]

S2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]

S3 NcpFilt;Ncp Filter Service;c:\windows\system32\drivers\ncpvaxp.sys [2010-10-12 79528]

S3 ncpvaxp;NCP Secure Client Virtual Adapter Driver;c:\windows\system32\drivers\ncpvaxp.sys [2010-10-12 79528]

.

=============== File Associations ===============

.

regfile=regedit.exe "%1" %*

scrfile="%1" %*

.

=============== Created Last 30 ================

.

2011-05-29 21:26:42 -------- d-----w- c:\documents and settings\administrator.athlon-x64\local settings\application data\Mozilla

2011-05-26 02:36:32 -------- d-----w- c:\documents and settings\administrator.athlon-x64\application data\Malwarebytes

2011-05-26 02:36:25 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2011-05-26 02:36:22 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-05-26 02:36:22 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2011-05-26 02:07:46 -------- d-----w- c:\documents and settings\administrator.athlon-x64\local settings\application data\Opera

2011-05-24 23:20:19 6962000 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{590f72a4-c150-4a6d-af03-d75646ce2991}\mpengine.dll

.

==================== Find3M ====================

.

2011-03-07 05:33:50 692736 ----a-w- c:\windows\system32\inetcomm.dll

2011-03-04 06:45:07 434176 ----a-w- c:\windows\system32\vbscript.dll

2011-03-03 13:21:11 1857920 ----a-w- c:\windows\system32\win32k.sys

.

============= FINISH: 17:38:15.23 ===============

attach.zip

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post-32477-1261866970.gif

Logs will be closed if you haven't replied within 3 days

Please don't attach the scans / logs for these tools, use "copy/paste".

Lets try and fix the open with issue.

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

Please download exeHelper to your desktop.

Double-click on exeHelper.com to run the fix.

A black window should pop up, press any key to close once the fix is completed.

Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

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Hi Larry,

Thanks for the assistance. I downloaded and ran the exehelper as instructed. When it completed however, a file called exehelperlog.txt popped up right away and nothing was automatically created in the directory where I ran exehelper.com from. So I have attached that log file instead. Hopefully this is the right one?

exeHelper by Raktor

Build 20100414

Run at 22:57:35 on 06/01/11

Now searching...

Checking for numerical processes...

Checking for sysguard processes...

Checking for bad processes...

Checking for bad files...

Checking for bad registry entries...

Resetting filetype association for .exe

Resetting filetype association for .com

Resetting userinit and shell values...

Resetting policies...

--Finished--

PS I thought I had set my forum preferences to automatically email me when I receive a reply, but apparently I did not? Am I missing something?

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Please download fixAssocations to your desktop.

Double-click on fixAssociations.com to perform the fix.

Please test to see if your executable programs now work - you may have to reboot first.

Larry,

I ran that fix, rebooted and still have the same problem.

There is something I did discover though, and I do not know if it will help. I have been running these fixes and whatnot from safemode logged in as Admin (that's the only log-in/bootup that allows me to do anything). I have been testing the fixes in regular bootup from my non-admin user profile "Marc" (this is where I was logged in when all the problems started). I tried to run the fix in safe mode logged in as "Marc", and I have the same

"open with" problem and no access to internet. So safemode right now isn't enough to get my standard log-in profile to function.

I don't know if that helps or not, but there it is.

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While you're looged in as admin, create a new user and use that new user to log in and let me know what happens.

Well that is a nice change of pace. I created the new account and am now functioning without issue, in regular bootup (on that account at least).

Can I recover my files and whatnot that are on the buggered user account?

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I doubt the old user account is still infected but you could run combofix after you'ver moved what you wanted.

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Download ComboFix from one of these locations:

Link 1

Link 2 If using this link, Right Click and select Save As.

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
  • Double click on ComboFix.exe & follow the prompts.
    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.
    Note: If you have XP SP3, use the XP SP2 package.
    If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RC1.png

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC2-1.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.

2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.

3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.

4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.

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Hi Larry,

Sorry, I have just been really busy and haven't had a chance to try the combofix.

My computer is operating a-ok using the new user account and I have managed to move over some files from the bad user account without issue.

I'll try the combo fix on the bad account tonight.

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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