Pacdoc Posted May 28, 2011 ID:434102 Share Posted May 28, 2011 This programme made my system hang (did not boot to the desktop) when it quarantined explorer.com and made reboot impossibleWhen the system started again, all I could see was the dreaded blue screenEventually, after trying all sorts of recovery efforts, I used Ctrl, Alt, Del and was invited not only to log off or reboot but to start TaskmasterI started taskmaster, found nothing unusual in the running processes but found it had an option to start a new process.I tried explorer.exe but nothing.I have Powerdesk installed and started it successfully. Then I searched for explorer.exe and NO file was found, even in the Recycle bin.I repeated the search with Powerdisk with the "Search in archives" ticked.This revealed that explorer.com was in some archive files, probably made by system restore.I ran it from the archive and Voila! - the desktop appeared.I then extracted a copy from the archive, put it into the c:/windows directory and the system booted normally.I rescanned the quarantined files which included explorer.exe and this time it was pronounced "clean"I dont think I will buy this product unless I can be assured that quarantining vital operating system files is not repeated. Link to post Share on other sites More sharing options...
Staff screen317 Posted May 29, 2011 Staff ID:434418 Share Posted May 29, 2011 Hi,Was it Malwarebytes that quarantined it? Were you infected? Is it not detecting it anymore? Link to post Share on other sites More sharing options...
Pacdoc Posted June 3, 2011 Author ID:436143 Share Posted June 3, 2011 Hi,Was it Malwarebytes that quarantined it? Were you infected? Is it not detecting it anymore?Malwarebytes quarantined itIt was not infected and the "rescan" function of the quarantined files declared it "Clean"New copy of explorer.com installed Link to post Share on other sites More sharing options...
Staff screen317 Posted June 5, 2011 Staff ID:437139 Share Posted June 5, 2011 Looks like whatever false positive there was has been fixed..Anything else we can do for you? Link to post Share on other sites More sharing options...
Staff screen317 Posted June 11, 2011 Staff ID:439398 Share Posted June 11, 2011 Are you still with us?? Link to post Share on other sites More sharing options...
Staff screen317 Posted June 17, 2011 Staff ID:442199 Share Posted June 17, 2011 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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