Windows XP explorer.exe false removal

[Pacdoc]

This programme made my system hand when it quarantined explorer.com and made reboot impossible

When the system started again, all I could see was the dreaded blue screen

Eventually, after trying all sorts of recovery efforts, I used Ctrl, Alt, Del and was invited not only to log off or reboot but to start Taskmaster

I started taskmaster, found nothing unusual in the running processes but found it had an option to start a new process.

I tried explorer.exe but nothing.

I have Powerdesk installed and started it successfully. Then I searched for explorer.exe and NO file was found, even in the Recycle bin.

I repeated the search with Powerdisk with the "Search in archives" ticked.

This revealed that explorer.com was in some archive files, probably made by system restore.

I ran it from the archive and Voila! - the desktop appeared.

I then extracted a copy from the archive, put it into the c:/windows directory and the system booted normally.

I rescanned the quarantined files which included explorer.exe and this time it was pronounced "clean"

I dont think I will buy this product unless I can be assured that quarantining vital operating system files is not repeated.

[screen317]

Duplicate topic closed.