MBAM causing computer to freeze on startup (Moved)

[JerryF]

I am having the exact same problem

Just purchased Malwarebytes this weekend and installed with no trouble.

Had to reboot my system and within 2 minutes system hangs with turning circle.

Cannot Ctrl-Alt-Del. Have to reboot.

Decided to stop "Start file execution blocking with protected mode" and now system is working.

Somehow it is causing all system files to halt so the only out was a reboot.

Will leave the exe block wiht protected mode off, but would appreciate other solution.

Thanks

[JerryF]

Forgot to note system. Win7 64bit

I am having the exact same problem

Just purchased Malwarebytes this weekend and installed with no trouble.

Had to reboot my system and within 2 minutes system hangs with turning circle.

Cannot Ctrl-Alt-Del. Have to reboot.

Decided to stop "Start file execution blocking with protected mode" and now system is working.

Somehow it is causing all system files to halt so the only out was a reboot.

Will leave the exe block with protected mode off, but would appreciate other solution.

Thanks

[Mainard]

Here Is the topic mentioned.

[Mainard]

Hello JerryF,

Please in the future create your own topic as to not hijack topics started by other users.

Let's get an OTL log, so please Download OTL to your Desktop:

To Use OTL:

• Get OTL From

HERE
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
OTL should now start. Change the following settings
Change Drivers to All
Change Standard Registry to All
Under File Scans, change File age to 30
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL.
Please attach these 2 files in your next reply.

Thank you very much!

[JerryF]

Here are the files you had me create.

Besides installing malwarebytes I realized yesterday that I also installed a new USB 3.0 external drive from Seagate. There was a usb 3.0 driver to install with that drive, but it turns out it is for a specific NEC USB adapter which my system does not have. I removed any traces of that device.

I think I will reactivate the "start file execution blocking when protected mode starts" option and see if there is a system hang again.

Extras.Txt

OTL.Txt

[Mainard]

Hello JerryF,

Is this a business system?

Please set exclusions within MBAM and Symantec Endpoint Protection.

MBAM Files/Folders to exclude:

C:\Windows\System32\drivers\mbam.sys (file)
C:\Windows\System32\drivers\mbamswissarmy.sys (file) [On 64 bit OS: C:Windows\Syswow6432\drivers\mbamswissarmy.sys]
C:\Program Files\Malwarebytes' Anti-Malware (folder) [On 64 bit OS: C:\Program Files (x86)\Malwarebytes' Anti-Malware]

Within MBAM please exclude the program files folder for Symantec Endpoint Protection.

Thank you!

[JerryF]

Hello JerryF,

Is this a business system?

Please set exclusions within MBAM and Symantec Endpoint Protection.

MBAM Files/Folders to exclude:

C:\Windows\System32\drivers\mbam.sys (file)
C:\Windows\System32\drivers\mbamswissarmy.sys (file) [On 64 bit OS: C:Windows\Syswow6432\drivers\mbamswissarmy.sys]
C:\Program Files\Malwarebytes' Anti-Malware (folder) [On 64 bit OS: C:\Program Files (x86)\Malwarebytes' Anti-Malware]

Within MBAM please exclude the program files folder for Symantec Endpoint Protection.

Thank you!

Thanks will do.

Since I removed the USB 3 driver I have re-selected the "Start file execution blocking" I've rebooted the system and there is no hang.

Will let you know if there is any further trouble

[Mainard]

Hello Jerry,

Glad to hear your system is looking better.

If you have any other issues arise in the future please create a topic and a friendly helper will be glad to assist with you.

If this issue arises again please revive this topic and post here.

Thank you very much!