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First let me say, I think this product is fantastic and it has helped clean the same PC before beautifully.

**** my system

Running a HP probook 6540b with XP.

**** the issue

I was following a malware removal protocal from majorgeeks.com - and after MB found 1 infected item, I was prompted to reboot. After that my OS would not load in any mode. Did a check of all the hardware in BIOS and everything passed. I get the "we apologize....windows did not start sucessfully..." screen and no matter what I try, safe mode tec.. it just tries to load windows and loops back to same apology screen.

I posted on majorgeeks forum, and whie I have had a few responses, i don't have the advice I need to fully try any solutions, so I am hoping someone here can help me.

http://forums.majorgeeks.com/showthread.php?p=1626736#post1626736 and

http://forums.majorgeeks.com/showthread.php?p=1626833#post1626833

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Greetings :)

It sounds like something went wrong during removal, or possibly one of the infections took Windows down, rendering it unbootable when a component of the infection was removed. We can help you, but we won't do so in this particular part of the forum, so please read on to receive free expert assistance with getting your system working again:

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

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