can't download mb

[jfryjfry]

I've searched and can't find the answer... we have a laptop and a desktop and the laptop has the pc performance & stability analysis report virus or trojan thing.

when i try to dl mb on the laptop, it directs me to a tech geek page. But when i do the same thing on the desktop it sends me to cnet. i try to dl it from there and get the notice:

C:\DOCUME~1\aventari\LOCALS~1\Temp\CjMvPoql.exe.part could not be saved, because the source file could not be read.

I turned off the resident shield on avg but that didn't change anything.

I'm good at following directions but don't know much about computers. i'm not sure if it somehow infected my desktop and am hoping someone can help. Right now i want to dl mb. but then i have the bigger issue of fixing the laptop.

thanks!

[prairie dog]

Hello, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[jfryjfry]

got it.

ignore the malware issue i have, right now i can't dl mb.

i tried from cnet and from major geeks and get the same/similar message:

C:\DOCUME~1\aventari\LOCALS~1\Temp\CjMvPoql.exe.part could not be saved, because the source file could not be read.

i read through the link you provided (and had done so prior to posting) but see nothing that addresses my problem. I very well could be overlooking it, though. perhaps you can point me in the right direction.

to summarize:

I can't download malwarebytes on my computer and don't see the solution in the standard instruction link.

Thanks!

[exile360]

The download is likely being blocked by an infection. Just create a new topic here describing your issues (including the fact that you can't download Malwarebytes' Anti-Malware) and an expert malware removal specialist will assist you directly to get the infection cleaned from your system.