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The pressure was on to get this family PC operating normally so I tried a couple of things that I gleened from other problem logs. First, I ran the "Fix it" utility at http://support.microsoft.com/kb/886549. After a reboot the symptoms persisted. Next I downloaded and ran unhide.exe. This resolved the problem of each user's unique IE8 Favorites not showing and of all pre-virus desktop icons displaying very faded.

I would still like to know if I should take further malware action based on the submited info.

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  • Staff

Hi and welcome to Malwarebytes.

Please download Unhide.exe by Grinler and save it to your Desktop.

Run it, then restart your computer.

Next, please update MBAM, run a Quick Scan, and post its log.

Next, please visit this webpage for instructions for running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

  • When the tool is finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt along with a new DDS log so we may continue cleaning the system.

-screen317

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  • 2 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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