Malwarebytes crashes Windows XP (SP3)

[Bandit12345]

About my system:

------------------------------

AMD Athlon 64 / 2GB DDR2 800Mhz

HDD Western Digital 250GB SATA II (92% free)

Windows XP Professional (SP3) x86 (32-bit)

Microsoft Security Essentials

Problem:

----------------

When the Malwarebytes Protection Module is Enabled, it causes

Windows XP to hang and become unresponsive.

I hard reboot is required and I have to disable the Malwarebytes

Active Protection Module.

What I've Tried:

--------------------------

Reinstalling Malwarebytes

Reinstalling Malwarebytes from onto a fresh Windows XP

Enabling MB Protection module with limited protection.

Same results, system freezes.

Has anyone else come across this problem and found a

solution?

[Firefox]

Hello and

There is a known compatibility problem with MSE and Malwarebytes on some XP computers, follow the instructions below and your problem should be fixed....(NOTE: if you find that you can't do this without your computer locking up first, you may have to do this in safe mode).

Set Exclusions for Malwarebytes' Anti-Malware in Microsoft Security Essentials on 32 bit Windows Versions:

1. 
   
2. Open Microsoft Security Essentials and click on Settings at the top
   
3. Click on Excluded processes on the left
   
4. Click on the Browse... button
   
5. Click on the + next to your primary hard drive (usually C:)
   
6. Click on the + next to Program Files
   
7. Click on the + next to Malwarebytes' Anti-Malware
   
8. Click once on mbam.exe and click on OK
   
9. Repeat steps 3-7 for the following files:
   
   • 
     
   • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
     
   • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
     

[*]Click on the Add button

[*]Click on Save at the bottom and click Continue if prompted

[*]Close Microsoft Security Essentials

Set Exclusions for Microsoft Security Essentials in Malwarebytes' Anti-Malware:

• 
  
• Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  
• Click the Add button on the lower left
  
• In the small browse window that opens, navigate to C:\Program Files and click once on Microsoft Security Essentials and click OK
  
• Close Malwarebytes' Anti-Malware
  

Set Exclusions for Microsoft Security Essentials 2.x in Malwarebytes' Anti-Malware:

• 
  
• Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  
• Click the Add button on the lower left
  
• In the small browse window that opens, navigate to C:\Program Files and click once on Microsoft Security Client and click OK
  
• Close Malwarebytes' Anti-Malware
  

If you have any problems, please post back and one of the Experts will assist you

Thanks,

[Bandit12345]

Followed your instruction and it works great!

Thanks for that - you saved me hours of frustration.

Hello and

There is a known compatibility problem with MSE and Malwarebytes on some XP computers, follow the instructions below and your problem should be fixed....(NOTE: if you find that you can't do this without your computer locking up first, you may have to do this in safe mode).

Set Exclusions for Malwarebytes' Anti-Malware in Microsoft Security Essentials on 32 bit Windows Versions:

1. 
   
2. Open Microsoft Security Essentials and click on Settings at the top
   
3. Click on Excluded processes on the left
   
4. Click on the Browse... button
   
5. Click on the + next to your primary hard drive (usually C:)
   
6. Click on the + next to Program Files
   
7. Click on the + next to Malwarebytes' Anti-Malware
   
8. Click once on mbam.exe and click on OK
   
9. Repeat steps 3-7 for the following files:
   
   • 
     
   • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
     
   • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
     

[*]Click on the Add button

[*]Click on Save at the bottom and click Continue if prompted

[*]Close Microsoft Security Essentials

Set Exclusions for Microsoft Security Essentials in Malwarebytes' Anti-Malware:

• 
  
• Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  
• Click the Add button on the lower left
  
• In the small browse window that opens, navigate to C:\Program Files and click once on Microsoft Security Essentials and click OK
  
• Close Malwarebytes' Anti-Malware
  

Set Exclusions for Microsoft Security Essentials 2.x in Malwarebytes' Anti-Malware:

• 
  
• Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  
• Click the Add button on the lower left
  
• In the small browse window that opens, navigate to C:\Program Files and click once on Microsoft Security Client and click OK
  
• Close Malwarebytes' Anti-Malware
  

If you have any problems, please post back and one of the Experts will assist you

Thanks,

[Firefox]

I am glad it worked for you, if you have any other issues or questions don't hesitate to ask.