Cannot update

[jimmybomb]

Hi

I have the windows xp removal virus on my laptop.

Have followed the instructions but am having some issues.

On my laptop the desktop is just a blank screen with no icons on it.

The first time I downloaded the malware program it updated & scanned ok.

When I restarted the laptop the virus was still there. But as I had no

desktop or "programs" I couldn't find the malware program to start it.

So I ran the installer again. I had to change the folder it installs to

as I kept getting an error message. Anyway ran again & virus still there.

As before no desktop or "programs" so installed the program again but this time

it will not update, I get the massage 12007, 0, winhttpsendrequest.

I have uninstalled malware & tried re installing it but I still get the update problem.

I have since worked out how to get the "programs" back into the start menu but still no

desktop.

So I still have this virus & I can't update Malwarebytes to run it.

Can anyone help?

[Firefox]

Hello, and Welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

[*]Option 1

[jimmybomb]

Sorry will re-post in right forum

Thanks

[Firefox]

No worries, they will take care of you there.....