Bad Infection

[crsfulk]

I got into a nasty virus this morning and need some assistance. The virus was one of those ones that says to scan your system, but I have not clicked any of its options. I went to task manager to stop it from running. Tried to run Malwarebytes in SAFE mode with no luck and have followed some step that I found in another thread using ATF Cleaner, then Goored Fix and TDSS Killer.

It looks like it has wiped my HD, but when I am able to run Malwarebytes, I can see missing programs. It is almost like I am not seeing my HD. Any suggestions? This has a ton of work info that I would like to try to recover asap.

[crsfulk]

I got into a nasty virus this morning and need some assistance. The virus was one of those ones that says to scan your system, but I have not clicked any of its options. I went to task manager to stop it from running. Tried to run Malwarebytes in SAFE mode with no luck and have followed some step that I found in another thread using ATF Cleaner, then Goored Fix and TDSS Killer.

It looks like it has wiped my HD, but when I am able to run Malwarebytes, I can see missing programs. It is almost like I am not seeing my HD. Any suggestions? This has a ton of work info that I would like to try to recover asap.

Oh yes, if I go into my Add/Remove Programs, I can see all of my programs, but nowhere else can I.

[exile360]

Greetings

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you

[crsfulk]

Greetings

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you

Thanks Samuel! Moving it now.

You can close this.

[exile360]

Excellent, thank you for letting me know .