Can't Log In After Malware Removal

[bob999]

Ran Malwarebytes, found and quarantined an infection and was instructed to reboot.

Upon restarting a new log in window is on my desktop and when I put in my username and pasword I get this message

"The system could not log you on. Make sure your User name and domain are correct, then type your password again. Letters in passwords must be typed using the correct case"

I can't get into my system. Tried "last known good configuration" in safe mode but still get this new log in window which won't accept my password.

Any Ideas?

I have attached an image of this strange log in screen I get now.

Thanks

[screen317]

Hi and welcome to Malwarebytes.

Do you remember what exactly was removed?

These are links to Anti-virus vendors that offer free LiveCD or Rescue CD files that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image file format. Avira uses an EXE that has built-in CD burning capability.

• Avira AntiVir Rescue System - Tutorial for Avira Rescue CD.
  If you encounter problems running the Rescue Disk, you can get further assistance at the Avira Support Forum.
  
• Dr Web LiveCD. Be sure to print out and follow the instructions provided in the User Manual.
  
• F-Secure Rescue CD - Rescue CD 3.01 released.
  Video: How to Remove Malware with F-Secure Rescue CD
  If you encounter problems running the Rescue CD, you can get further assistance at the F-Secure Support Forum.
  
• BitDefender LiveCD - Index of /rescue_cd
  If you encounter problems running the Rescue CD, you can get further assistance at the BitDefender Support Forum.
  
• Kaspersky RescueDisk - Index of /devbuilds/RescueDisk/
  If you encounter problems running the RescueDisk, you can get further assistance at the Kaspersky Support Forum.
  

If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO. If you need a FREE utility to burn the ISO image, download and use ImgBurn.

Let me know how it goes.

[bob999]

I am not sure waht was removed - but I am sure it was stored in a log file on the computer.

I have the Dr Web bootable cd up and running.

Not sure what to do next though.

Thanks.

Hi and welcome to Malwarebytes.

Do you remember what exactly was removed?

These are links to Anti-virus vendors that offer free LiveCD or Rescue CD files that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image file format. Avira uses an EXE that has built-in CD burning capability.

• Avira AntiVir Rescue System - Tutorial for Avira Rescue CD.
  If you encounter problems running the Rescue Disk, you can get further assistance at the Avira Support Forum.
  
• Dr Web LiveCD. Be sure to print out and follow the instructions provided in the User Manual.
  
• F-Secure Rescue CD - Rescue CD 3.01 released.
  Video: How to Remove Malware with F-Secure Rescue CD
  If you encounter problems running the Rescue CD, you can get further assistance at the F-Secure Support Forum.
  
• BitDefender LiveCD - Index of /rescue_cd
  If you encounter problems running the Rescue CD, you can get further assistance at the BitDefender Support Forum.
  
• Kaspersky RescueDisk - Index of /devbuilds/RescueDisk/
  If you encounter problems running the RescueDisk, you can get further assistance at the Kaspersky Support Forum.
  

If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO. If you need a FREE utility to burn the ISO image, download and use ImgBurn.

Let me know how it goes.

[screen317]

Did you print the instructions as recommended??

They are here:

ftp://ftp.drweb.com/pub/drweb/livecd/LiveCD-en.pdf

[screen317]

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