Program Error Updating

[SusieB]

Data Base Outdated and unable to update. Uninstalled and reinstalled program with same results.

Version 1.50.1.1100

Program Error Updating (122,0,Multibytetowidechar)

The data area passed to a system call is to small.

PC Vista Ultimate SP2

Windows Firewall

CA Anti-Virus Plus

Thank you for any assistance

[Firefox]

Hello and

This is usually to your AV or Firewall blocking Malwarebytes from updating....

Please exclude the following files from your Antivirus Software (not sure what version of you are using):

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

[Tremendoleo]

I get the following error when trying to update:

Program_Error_Updating (5,0,CreatFile)

Access is Denied

This happens whether or not I run mbam as an administrator. I have found that I had TDSS Rootkit and Vista Security 2011 malware on my machine. I used Kapersky TDSS Killer to remove the rootkit and ran RKILL to stop all malware processes before running Malwarebytes. Is there anything else that might be causing this error?

Thanks

L

[toto83130]

Data Base Outdated and unable to update. Uninstalled and reinstalled program with same results.

Version 1.50.1.1100

Program Error Updating (122,0,Multibytetowidechar)

The data area passed to a system call is to small.

PC Vista Ultimate SP2

Windows Firewall

CA Anti-Virus Plus

Thank you for any assistance

Idem with the same error (normaly there are no problem!)

[toto83130]

Idem with the same error (normaly there are no problem!)

[SusieB]

Using Windows firewall

Confirmed CA exclusions

CA 7.0.0.117

Disabled AV

Same error.

Thanks

[Mainard]

Hello SusieB,

Please temporarily disable your Windows FW, then attempt to update MBAM. Afterwards re-enable your Windows FW.

Please let me know the result.

Thank you very much!

[SusieB]

Disabling the firewall did not make a difference. Received the same error. Error is identical to the screenprint from toto83130 (except mine is in English)

Hello SusieB,

Please temporarily disable your Windows FW, then attempt to update MBAM. Afterwards re-enable your Windows FW.

Please let me know the result.

Thank you very much!

[Mainard]

Hello SusieB,

Please Create an Autoruns Log:

• Please download Sysinternals Autoruns from here and save it to your desktop.
  
  • Note: If using Windows Vista or Windows 7 then you also need to do the following:
    
    1. Right-click on Autoruns.exe and select Properties
       
    2. Click on the Compatibility tab
       
    3. Under Privilege Level check the box next to Run this program as an administrator
       
    4. Click on Apply then click OK
       

  [*]Double-click Autoruns.exe to run it.

  [*]Once it starts, please press the Esc key on your keyboard.

  [*]Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures so that it is now checked

  [*]Click on the Options button again and this time uncheck Hide Microsoft and Windows Entries

  [*]Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.

  [*]When it's finished and says Ready. on the lower left of the program window, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.

  [*]Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder

  [*]Attach the Autoruns.zip folder you just created to your next reply

Thank you very much!

[SusieB]

The requested file is attached.

Thank you for your continued assistance.

Hello SusieB,

Please Create an Autoruns Log:

• Please download Sysinternals Autoruns from here and save it to your desktop.
  
  • Note: If using Windows Vista or Windows 7 then you also need to do the following:
    
    1. Right-click on Autoruns.exe and select Properties
       
    2. Click on the Compatibility tab
       
    3. Under Privilege Level check the box next to Run this program as an administrator
       
    4. Click on Apply then click OK
       

  [*]Double-click Autoruns.exe to run it.

  [*]Once it starts, please press the Esc key on your keyboard.

  [*]Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures so that it is now checked

  [*]Click on the Options button again and this time uncheck Hide Microsoft and Windows Entries

  [*]Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.

  [*]When it's finished and says Ready. on the lower left of the program window, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.

  [*]Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder

  [*]Attach the Autoruns.zip folder you just created to your next reply

Thank you very much!

[Mainard]

I think you may have forgotten to click attach file.

It looks like:

Thank you very much!

[SusieB]

Gee, it was Monday part 4! I thought I did. It is there now.

I think you may have forgotten to click attach file.

It looks like:

Thank you very much!

AutoRuns.zip

[Mainard]

Hello SusieB,

In CA's Firewall Please ensure:

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

Thank you!