Preparation

[Zestypanda]

Hello and I just wanted to first commend the developer of Mbam for his great work, I truly love this tool.

Okay, I am going to help fix my friends computer tomorrow. What she described is that about a week ago her older sister was using er laptop and there was an "alert" that said "warning 120 viruses found, click here to fix" so, of course she clicked the "fix now" button and now she can't use ie without it closing immediately and also she is getting innendated with so called "security fault alerts" now, I don't have the laptop with me right now but tomorrow I will use my computer and possibly reply to give you some more information. I believe the OS is either vista or xp, she said the laptop is about three years old, she said it had/has an antivirus but whether it was a trial or if they ever updated the signatures it unknown as of now.

My question is what do you suggest my plan of attack is, I'm guessing run Mbam first hen wait to see if it cleared it up? Please help me make the right choices. -Ryan

[Zestypanda]

Also, I forgot to mention that since they bought it as Best Buy they have (or had, I forgot) Geeksquad so they took it to them and, now this is what she said I cannot say whether this is correct or not but she said that they were going to charge them $400 due to the "severity of the problem". Now, I'm not going to go on about what I think of best buy and their methods but I'm thinking that half of the $400 is so that they could just re-install windows because they didn't want to spend the time on the computer. Also, yes, I did click "watch this topic" so I can be informed of any new posts.

[screen317]

Hi and welcome to Malwarebytes.

I recommend doing the following:

Please update MBAM, run a Quick Scan, and post its log.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply.