Infection preventing Malewarebytes from running

[dj2]

Hello,

Forgive me if I'm posting this question in the wrong place.

My computer currently has some maleware on it.

I have malewarebytes previously loaded on my desktop and in the past whenever I check for updates and run a full scan of all drives, it usually takes over 2 hours to perform the complete scan.

The maleware currently on the computer is preventing malewarebytes from running. Nothing at all happens when I try to open malewarebytes.

So, I started the computer in safe mode and tried to open malewarebytes. This time malewarebytes opened and I was able to update the database. Malewarebytes detected a dozen or so infected items and deleted them.

But I think the computer is still infected. The scan in safe mode only took half an hour. So I think there were parts of the computer which were not scanned. And when I run the computer in normal mode, the malewarebytes program still will not run. This time instead of doing nothing, it asks me what program I want to open malewarebytes with.

Do you have any advice for what I can do to clean off my computer of maleware?

Thank you for your help

[Mainard]

Hello, and welcome to Malwarebytes.org

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

You can follow the directions below and someone will assist you with running scans on your system to see if they can detect anything.

Please print out, read and follow the Directions HERE, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank you very much.

[dj2]

Thank you!

[Mainard]

No problem,

When the expert there gives you the all clean and you have any questions/issues please feel free to create a new topic describing what is occurring and a friendly helper will be glad to assist you.

Thank you very much!