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Ran Malwarebytes -On Restart I get The system could not log you on. Make sure your User name and domain are correct, then type your password again.


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Ran Malwarebytes, found and quarantined an infection and was instructed to reboot.

Upon restarting a new log in window is on my desktop and when I put in my username and pasword I get this message

"The system could not log you on. Make sure your User name and domain are correct, then type your password again. Letters in passwords must be typed using the correct case"

I can't get into my system. Tried "last known good configuration" in safe mode but still get this new log in window which won't accept my password.

Any Ideas?

Thanks

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Greetings :)

It sounds like there was an issue during the removal of one of the infections and it may have messed with your registry or a system critical service, don't worry though, we can help. We don't work on malware removal in this part of the forums, but please do the following and we will provide you with free one on one assistance with getting your system working properly again:

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

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