Slow PC

[feverdog71]

Hi,

I've done everything in the "Slow PC - Start Here" thread. But its still running very slow. Virus/Malware scans are coming up clean.

Not sure where to go from here.

Thanks

[Mainard]

Hello FeverDog,

Please Create an Autoruns Log:

• Please download Sysinternals Autoruns from here and save it to your desktop.
  
  • Note: If using Windows Vista or Windows 7 then you also need to do the following:
    
    1. Right-click on Autoruns.exe and select Properties
       
    2. Click on the Compatibility tab
       
    3. Under Privilege Level check the box next to Run this program as an administrator
       
    4. Click on Apply then click OK
       

  [*]Double-click Autoruns.exe to run it.

  [*]Once it starts, please press the Esc key on your keyboard.

  [*]Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures so that it is now checked

  [*]Click on the Options button again and this time uncheck Hide Microsoft and Windows Entries

  [*]Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.

  [*]When it's finished and says Ready. on the lower left of the program window, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.

  [*]Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder

  [*]Attach the Autoruns.zip folder you just created to your next reply

Thank you very much!

[feverdog71]

Thanks for the reply. See attached file.

[Mainard]

Hello feverdog,

I think you may have forgotten to click attach file.

It looks like:

Thank you very much!

[feverdog71]

Oops. Here you go.

AutoRuns.zip

[Mainard]

Hello FeverDog,

The newest AdAware is an AV you also have CA AV installed.

Two Anti-Virus Software installed cause hooking issues. AV's hook into your OS' data management structure and stop to check data as it is passed around. Av's hook fairly aggressively and can sometimes step on each other. I recommend uninstalling one of your Anti-Virus Software.

Please let me know if your system is more to your liking.

Thank you.

[feverdog71]

Yes, I was going to uninstall Ad-Aware. I had a hunch you would tell me that.

However, I only just installed it the other day after the problem had been ongoing for a few weeks. I thought I might be infected and no other scanners were finding anything so I decided to try Ad-Aware. It turned up nothing as well.

So, removing it will not fix the problem, I'm afraid. It was there before.

[feverdog71]

I removed Ad aware and its still running very slow.

[Mainard]

Hello Feverdog71,

Sorry my late response (been looking through your log with a co-worker).

1. Please launch Autoruns.
   
2. After Autoruns loads everything within your system, click on the 'logon' tab.
   
3. De-Select the option: BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA} Nero Home (Not verified) Nero AG c:\program files\common files\ahead\lib\nmbgmonitor.exe
   
4. Close Autoruns and restart your system.
   

Please let me know if there is a noticeable difference in your systems speed.

Thank you very much for your patience I appreciate it very much.

[feverdog71]

Thanks for getting back to me.

Its a bit better after doing that, but nothing major.

Thanks

[Mainard]

Hello Feverdog,

Set Exclusions for Computer Associates in Malwarebytes' Anti-Malware:

• Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  
• Click the Add button on the lower left
  
• In the small browse window that opens, navigate to C:\Program Files and click once on CA and click OK
  
• Click the Add button on the lower left
  
• In the small browse window that opens, navigate to C:\Windows\System32 and click once on mdmcls32.exe and click OK
  
• Click the Add button on the lower left
  
• In the small browse window that opens, navigate to C:\Windows\System32 and click once on svcprs32.exe and click OK
  
• Close Malwarebytes' Anti-Malware
  

Disable Autostart Entries Using Autoruns:

Please open Autoruns.exe again and allow it to perform its scan. Once it finishes please proceed with the following:

• Click on the Logon tab and click the checkbox on the left side of each of the following so that they are unchecked:
  
  • Under HKCU\Software\Microsoft\Windows\CurrentVersion\Run:
    
    • BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}
      

  [*]Click on the Services tab and click the checkbox on the left side of each of the following so that they are unchecked:

  • iPod Service Note: only uncheck this entry if you DO NOT use an actual iPod with your computer for syncing/downloading music to the iPod. If you do, then leave this entry alone.
    
  • JavaQuickStarterService
    
  • NBService Note: only uncheck this entry if you DO NOT use the Nero BackItUp software to perform automatic backups of your computer (most users of Nero do not). If you do use it, then leave this entry alone.
    

  [*]Click on the Internet Explorer tab and click the checkbox on the left side of each of the following so that they are unchecked:

  Note: The following 2 entries are related to Java. If you don't actually use or need Java then I recommend removing it through Add/Remove Programs (Programs and Features if using Windows Vista or Windows 7).

  [*]Java

[feverdog71]

It's definitely better. At first it was very responsive, but it seems to have slowed a bit. But I can live with it until I get a new computer unless you have any more suggestions. This one is getting pretty outdated, so it is time I splurged and bought a new one.

Thanks

[Mainard]

I am glad it has been going more smoothly for you. I asked for assistance in finding the potential trouble-makers to your slow down and those are the ones located. Hopefully you get that new fast system soon .

If you have any other questions please feel free to ask.

Thank you!