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Last night I noticed my computer had some type of virus so I ran Malwarebytes and after doing a full scan and fixing all that it found and restarting the machine wouldnt turn on. This morning I tried removing the power cord and hard booting but my del appears to be dead. There's a small light just under the power cord indicating power, and on the motherboard there's a small light that lights up, but the on button is not responsive. I don't know if the program removed the virus and the virus changed some registery values but I can't even power up to trouble shoot it.. What do I do?

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Greetings :)

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

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Greetings :)

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

I went to support via forums and was redirected here.

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No problem, I see you've now created a topic here. One of the experts will assist you there directly. We just don't want such topics in this part of the forum because other (non expert) users are not prohibited from replying here, and you might be offered instructions that do more harm to your system than good.

One of our helpers will take your case and assist you in getting your system up and running/booting and free of infection again.

Thank you for your patience.

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