Nikilet Posted May 12, 2011 ID:428351 Share Posted May 12, 2011 My friend's grandson has picked up AntivirusClean 2011. I read your instructions stating that Malwarebytes will remove this; however I need further clarification. Your instructions say:* Please download Malwarebytes' Anti-Malware from here If you are unable to do this from the infected computer directly, transfer the file from another computer.How do I transfer ... using zip drive?I'm fairly certain this rogue will not allow me to install MBAM. It won't allow one to do much of anything. There is a further complication also. The grandson went to YouTube and followed instructions on a video to make his Windows XP look like a Mac. I went into Add/Remove to uninstall the item in there labeled Tiger, but I get a pop up telling me that Windows Installer has stopped working. If you have any suggestions for how to get that started, thanks in advance. Link to post Share on other sites More sharing options...
Firefox Posted May 12, 2011 ID:428374 Share Posted May 12, 2011 Hello, and Welcome to MalwarebytesSorry to hear your infected, your best bet is to get help from the experts by following the instructions below:If you think you are infected, here are the steps needed to get your computer cleaned....Please read the following so that you can begin the cleaning process:You have 3 Options that you can choose from as listed below:[*]Option 1 Link to post Share on other sites More sharing options...
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