Not sure if virus is gone

[Bobbi]

I had help last month from this site removing a virus from my computer. I haven't gone on line since it's removal. Yesterday I did and I lost my internet connection after about 30 min. My cable modem lights are usually lite and strong, however after this they all were blinking and disappearing. My packets were not being received. I had to completely remove my modem's connections and they did come back on for my laptop, but I left the modem off my virus affected computer. My question is, could the problem I'm having still be virus related?

Thank you for any advice.

[screen317]

Hi,

If you plug the affected computer directly into the modem, does it connect?

[Bobbi]

Hi,

Yes it does connect.

Thanks

[screen317]

Router seems to be at fault here.

1. Very important: First disconnect your computers from the Internet.

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into the small hole labeled Reset located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 30 seconds).

3. Reset the IP/DNS settings of your Internet connection on each computer connected:

• Go to Start -> Control Panel -> Double click on Network Connections.
  
• Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
  
• Select the General tab.
  
• Double click on Internet Protocol (TCP/IP).
  
  • Under General tab:
    
    • Select "Obtain an IP address automatically".
      
    • Select "Obtain DNS server address automatically".
      

  [*]Click OK twice to save the settings.

  [*]Reboot if you had to change any setting.

4. Flush the DNS cache:

• Click the Start logo in the bottom left corner of the screen
  
• Click on Run
  
• In the command window copy/paste the following:
  

  ipconfig /flushdns

  
  

• Then hit enter.
  
• Exit the command window.
  

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet.

[Bobbi]

I will follow the steps, but the computer that had the virus is the only one doing this. My laptop uses the same router with no problems . Is this something I should have done after removing the virus last month? I did a virus scan after the router failed and it did find two suspicious items.

Thank you for your help.

[screen317]

Hmm.

We'll find out after you follow the above steps, but since the problems resolved when you directly plugged into the modem, then the router (or your network card) is likely the issue.

[Bobbi]

I have a modem from my cable company. I have looked it over and it doesn't have a reset button. I think my only option is to call my internet provider. Do I need a new IP address?

Thanks you.

[Bobbi]

I called my internet provider and they reset my router. Do I need to do anything else?

Thanks

[screen317]

Hi,

Are you experiencing any further issues?

[Bobbi]

It is working good so far. When the modem acted funny and then my virus scan picked up items, I feared my computer was still corrupted. Thank you for all your advice.

[screen317]

If there are no further issues, I highly recommend the PRO version of MBAM; with it, it's likely that this issue would have been prevented in the first place.

Now that your computer seems to be in proper working order, please take the following steps to help prevent reinfection:

1) Download and install Javacool's SpywareBlaster, which will prevent malware from being installed on your computer. A tutorial on it can be found here.

2) Go to Windows Update frequently to get all of the latest updates (security or otherwise) for Windows.

3) Make sure your programs are up to date! Older versions may contain security risks. To find out what programs need to be updated, please run Secunia's Software Inspector.

4) WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

• Green to go
  
• Yellow for caution
  
• Red to stop
  

WOT has an addon available for both Firefox and IE.

5) Be sure to update your Antivirus and Antispyware programs often!

Finally, please also take the time to read Tony Klein's excellent article on: So How Did I Get Infected in the First Place?

Safe surfing,

-screen317

[Bobbi]

I will follow your steps. Thanks for all your help.

[screen317]

Glad we could help.

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