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While running my first ever Malwarebytes scan, an AVG pop-up box indicated it has found and isolated a malware virus. AVG said in order to complete the process my computer needed to be restarted. I let Malwarebytes finish its scan. It located about 13 malicious programs and required a restart also. I clicked okay in the Malwarebytes box and my computer shut down. After about 10 minutes it still had not restarted. I pushed the power button and it loaded windows just fine. The dialog box from Malwarebytes was did not appear but the AVG box said the malicious program had been successfully cleared. I used the computer for awhile and shut down nomally. A few hours later at start up I was stuck at a dos page that gave me options for start up: Safe Mode; Safe Mode with Networking; Safe Mode with Command Prompt; Last successful Windows Start Up; and Normal. None of them work - any advice?

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Greetings :)

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

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