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Help! Windows XP security 2011 virus

paulklee1971
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paulklee1971

paulklee1971

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My laptop contracted this virus last night - blocking everything originally...my antivirus (panda Endpoint) has disappeared....i eventually used RKill ( using memory stick) to get Malwarebytes going - which came up with 5 infections. I ran again - it showed no infections.

I then ran F Scanner online and then ESET online scanner....( f Scanner didnt find anything and ESet found one) but im still getting symptoms ..ie my antivirus is unaccessible and i have the security warning icon in the bottom right hand corner.

im really stuck and need help....any help would be much appreciated

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Elise

Elise

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Hi and :welcome:

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Download DDS by sUBs from one of the following links. Save it to your desktop.

    [*]Double click on the DDS icon, allow it to run.

    [*]A small box will open, with an explaination about the tool. No input is needed, the scan is running.

    [*]Notepad will open with the results.

    [*]Follow the instructions that pop up for posting the results.

    [*]Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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Elise

Elise

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Please try this instead.

OTL

-----

Please download OTL from one of the following mirrors:

[*]Save it to your desktop.

[*]Double click on the otlicon.png icon on your desktop.

[*]Click the "Scan All Users" checkbox.

[*]Push the runscan.png button.

[*]Two reports will open, copy and paste them in a reply here:

  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized

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Elise

Elise

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Hi, no, this is okay, no need for OTL right now. :)

COMBOFIX

---------------

Please download ComboFix from one of these locations:


Bleepingcomputer
ForoSpyware

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Query_RC.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC_successful.gif

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

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paulklee1971

paulklee1971

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Hi Elise

It was annoying me that the panda icon had disappeared so ive uninstalled and reinstalled.....i thought id just let it do a full scan also which is currently running ...its showing its picked up one virus so far. When its finished ill run MBAM also and let you know both results....

Is this Panda Endpoint any good in your opinion?? Out of interest ive looked to see how you disable it and im still none the wiser as it doesnt open a window as with other programs u click on the icon and get a small drop down menu...thats it!!!.....not very user friendly..

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Elise

Elise

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Hi again, that was only a riskware tool, not an actual infection. :)

P2P WARNING

-------------------

Going over your logs I noticed that you have uTorrent installed.

  • [*] Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.

[*]They are a security risk which can make your computer susceptible to a sm

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Elise

Elise

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That is good news!

ALL CLEAN

--------------

Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :)

Please do the following to remove the remaining programs from your PC:

  • Delete the tools used during the disinfection:
    • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    • Delete DDS and OTL.

Please read these advices, in order to prevent reinfecting your PC:

  1. Install and update the following programs regularly:
    • an outbound firewall. If you are connected to the internet through a router, you are already behind a hardware firewall and as such you do not need an extra software firewall.
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.

[*]Keep Windows (and your other Microsoft software) up to date!

I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

[*]Keep your other software up to date as well

Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.

[*]Stay up to date!

The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.

Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

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