Malwarebytes freezes before scan can finish

[sausage]

So Malwarebytes listed 1 infected file, but it freezes up before it can finish scanning.

I've tried uninstalling and reinstalling but so far that hasn't worked.

Could someone help? :[

I use windows 7

[Elise]

Hello and

Can you please tell me what file is detected? Manually stop the scan before it finishes and let me know what is detected.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
    
  • DDS.pif
    

  [*]Double click on the DDS icon, allow it to run.

  [*]A small box will open, with an explaination about the tool. No input is needed, the scan is running.

  [*]Notepad will open with the results.

  [*]Follow the instructions that pop up for posting the results.

  [*]Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE