Recovery of Deleted Files

[bob21310]

Hello, a trojan was downloaded onto my laptop.

After searching the web, I found the Antimalware program, downloaded it and ran it. It seemed to work quite well.

However, this weekend, I realized that all the files I created (word, photos, other) have been deleted.

What is the process for restoring lost files. There are thousands of files I would like to get back.

I would really appreciate any help.

[Firefox]

Hello, and Welcome to Malwarebytes

Sorry to hear you are infected, it is possible that the infection you have, has hid those files and they may still be there. It is best to seek help from the experts and they can help you with the cleaning process and restoring your files....

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

[*]Option 1

[shadowwar]

Btw one of the most recent infections just marks your files as hidden and they are most likely still there. You probably had one of the rogue antivirus infections.

Follow the correct link below for your os. Vista, 7, or XP

http://windows.microsoft.com/en-US/windows-vista/Show-hidden-files

http://windows.microsoft.com/en-US/windows7/Show-hidden-files

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true

If this turns out to be the case you can go to the parent folder of the files and uncheck the hidden attribute for the folder and apply it to all childs and that will show the files as they should be.

[bob21310]

ShadowWar, you're awesome!

That's exactly what was going on. I followed your suggestion and found all the files were just hidden.

Btw one of the most recent infections just marks your files as hidden and they are most likely still there. You probably had one of the rogue antivirus infections.

Follow the correct link below for your os. Vista, 7, or XP

http://windows.microsoft.com/en-US/windows-vista/Show-hidden-files

http://windows.microsoft.com/en-US/windows7/Show-hidden-files

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true

If this turns out to be the case you can go to the parent folder of the files and uncheck the hidden attribute for the folder and apply it to all childs and that will show the files as they should be.