MS Removal

[blitzgeist]

My PC is infected with the above mentioned.

I have downloaded malwarbytes but the malware will not allow me to install.

Any help urgently needed.

Many thanks

[kahdah]

Hello blitzgeist

Welcome to Malwarebytes.

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• Download OTL to your desktop.
  
• Double click on OTL to run it.
  
• When the window appears, underneath Output at the top change it to Minimal Output.
  
• Under the Standard Registry box change it to All.
  
• Check the boxes beside LOP Check and Purity Check.
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
    

====================

Download This file. Note its name and save it to your root folder, such as C:\.

• Disconnect from the Internet and close all running programs.
  
• Temporarily disable any real-time active protection so your security program drivers will not conflict with this file.
  
• Click on this link to see a list of programs that should be disabled.
  
• Double-click on the downloaded file to start the program. (If running Vista, right click on it and select "Run as an Administrator")
  
• Allow the driver to load if asked.
  
• You may be prompted to scan immediately if it detects rootkit activity.
  
• If you are prompted to scan your system click "Yes" to begin the scan.
  
• If not prompted, click the "Rootkit/Malware" tab.
  
• On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  
• Select all drives that are connected to your system to be scanned.
  
• Click the Scan button to begin. (Please be patient as it can take some time to complete)
  
• When the scan is finished, click Save to save the scan results to your Desktop.
  
• Save the file as Results.log and copy/paste the contents in your next reply.
  
• Exit the program and re-enable all active protection when done.