Installation Issue

[ejs244]

I am using Windows XP Service Pack 3 and I have been having a lot trouble installing this program. It always freezes on the last stage of the installation during the "finishing installation" phase. An icon comes up and it seems to be finished, but I am not sure. When I end the program and try to click on the Malware icon (i have tried both 1.30 and 1.31 installs) - nothing happens. Can someone please help. Thank you!

[exile360]

Greetings and welcome. Is your PC currently infected that you are aware of (particularly with the rogue software AntiVirus 2009)? If so, then please follow the instructions in AdvancedSetup's post here: http://www.malwarebytes.org/forums/index.p...amp;#entry35969 If not, then simply post back here explaining as much and we'll see what we can figure out for you.

[ejs244]

Thanks for having me to this board. Your suggestion did work and I managed to run all 3 logs and I posted them to the Log Forum.

http://www.malwarebytes.org/forums/index.p...amp;#entry39091

I appreciate your help and hope you will be able to help me out further.

[exile360]

You are very welcome. Unfortunately I'm not authorized to do work on logs in the HijackThis forum, however please rest assured that the experts here are all top notch and you will receive the help you need. Just keep in mind that it's a very busy forum so it may take time before an expert replies to the post, just be patient and hang in there. Good luck and safe surfing.