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alohaguy53

How to get rid of XP Antivirus?

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I just tried my "Kevin" account and nothing works on it. Word, Excell, Outlook Express won't open. So I guess I stick with the Administrator 2 user account, and get intouch with your support team to have them help me transfer all my data over to the new account...correct? Can I change the name of the account?

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I didn't see anything else bad.

You could try your account and running combofix again from the external drive.

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Larry, I just tried it and it keeps asking what program do I want to use to open it? So I don't think it will run.

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Click Start > Run and copy paste the below in the window

copy C:\i386\rundll32.exe C:\Windows\System32\rundll32.exe

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rundll32.exe is the windows program that runs your programs.

Do you know how to do a file search?

click Start > search and in the search windows type in rundll32.exe

Let me know where it finds the files

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Click Start > Run and copy paste the below in the window

copy C:\WINDOWS\ServicePackFiles\i386\rundll32.exe C:\Windows\System32\rundll32.exe

If it ask if you want to replace, select yes

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I will contact support and see if they can help me transfer the data. Again, Larry thanks so much for all your help and patience. It is really apprecaited.

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You can remove these leftover files and folders if listed:

C:\ComboFix

C:\QooBox

C:\combofix.txt

C:\combofix-quarantine-files.txt

You're more than welcome.

Glad we were able to help

Peace be with you wavey.gif

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Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.

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