LDTate Posted April 13, 2011 ID:415781 Share Posted April 13, 2011 That looks good to me.How's it running? Link to post Share on other sites More sharing options...
alohaguy53 Posted April 13, 2011 Author ID:415782 Share Posted April 13, 2011 I just tried my "Kevin" account and nothing works on it. Word, Excell, Outlook Express won't open. So I guess I stick with the Administrator 2 user account, and get intouch with your support team to have them help me transfer all my data over to the new account...correct? Can I change the name of the account? Link to post Share on other sites More sharing options...
alohaguy53 Posted April 13, 2011 Author ID:415783 Share Posted April 13, 2011 So, You're pretty sure all the junk has been removed? Link to post Share on other sites More sharing options...
LDTate Posted April 13, 2011 ID:415784 Share Posted April 13, 2011 I didn't see anything else bad.You could try your account and running combofix again from the external drive. Link to post Share on other sites More sharing options...
alohaguy53 Posted April 13, 2011 Author ID:415787 Share Posted April 13, 2011 Will that put all the associations or whatever are screwed up back to the right way? Link to post Share on other sites More sharing options...
LDTate Posted April 13, 2011 ID:415789 Share Posted April 13, 2011 It's worth trying. Link to post Share on other sites More sharing options...
alohaguy53 Posted April 13, 2011 Author ID:415790 Share Posted April 13, 2011 Larry, I just tried it and it keeps asking what program do I want to use to open it? So I don't think it will run. Link to post Share on other sites More sharing options...
LDTate Posted April 13, 2011 ID:415793 Share Posted April 13, 2011 Click Start > Run and copy paste the below in the windowcopy C:\i386\rundll32.exe C:\Windows\System32\rundll32.exe Link to post Share on other sites More sharing options...
alohaguy53 Posted April 13, 2011 Author ID:415794 Share Posted April 13, 2011 It says that C:\i386 refers to a location that is unavailable. What is this supposed to do? Link to post Share on other sites More sharing options...
LDTate Posted April 13, 2011 ID:415797 Share Posted April 13, 2011 rundll32.exe is the windows program that runs your programs.Do you know how to do a file search?click Start > search and in the search windows type in rundll32.exeLet me know where it finds the files Link to post Share on other sites More sharing options...
alohaguy53 Posted April 14, 2011 Author ID:415804 Share Posted April 14, 2011 It found files in C:\WINDOWS\Prefectch, C:\WINDOWS\system32and C:\WINDOWS\ServicePackFiles\i386 Link to post Share on other sites More sharing options...
LDTate Posted April 14, 2011 ID:415807 Share Posted April 14, 2011 Click Start > Run and copy paste the below in the windowcopy C:\WINDOWS\ServicePackFiles\i386\rundll32.exe C:\Windows\System32\rundll32.exeIf it ask if you want to replace, select yes Link to post Share on other sites More sharing options...
alohaguy53 Posted April 14, 2011 Author ID:415809 Share Posted April 14, 2011 All it did was open up the directory for C:\WINDOWS\ServicePackFiles\i386 Link to post Share on other sites More sharing options...
LDTate Posted April 14, 2011 ID:415813 Share Posted April 14, 2011 OK. I've done all I can think of.I feel pretty sure your system is clean of infections.Contact support and see if they can help.Let them know we worked on it and give them a link to this topic.http://forums.malwarebytes.org/index.php?showtopic=81564&st=160&gopid=415813& Link to post Share on other sites More sharing options...
alohaguy53 Posted April 14, 2011 Author ID:415815 Share Posted April 14, 2011 I will contact support and see if they can help me transfer the data. Again, Larry thanks so much for all your help and patience. It is really apprecaited. Link to post Share on other sites More sharing options...
LDTate Posted April 14, 2011 ID:415816 Share Posted April 14, 2011 You can remove these leftover files and folders if listed:C:\ComboFixC:\QooBoxC:\combofix.txtC:\combofix-quarantine-files.txtYou're more than welcome. Glad we were able to helpPeace be with you Link to post Share on other sites More sharing options...
LDTate Posted April 14, 2011 ID:416210 Share Posted April 14, 2011 I found out our support team only deals with infections and MalwareBytes issues.I suggest you start a new topic in our PC Help Forumhttp://forums.malwarebytes.org/index.php?showforum=6 Link to post Share on other sites More sharing options...
LDTate Posted April 15, 2011 ID:416269 Share Posted April 15, 2011 If you're still with me, Lets give this a try.Use your account that doesn't workhttp://download.bleepingcomputer.com/sUBs/ComboFix.comDownload it to your Desktop and give it a try. Link to post Share on other sites More sharing options...
LDTate Posted April 19, 2011 ID:418396 Share Posted April 19, 2011 Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you. Link to post Share on other sites More sharing options...
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