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Help needed with hijack.startmenuinternet

swain_cad
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swain_cad

swain_cad

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Posted

I think this thing got in through my Firefox addons. My firewall caught part of it then I logged on as a different user and ran MBAM. I found several items and I removed them but not before this thing made some changes. I can't run *.EXE files and I can't enable automatic updates. I've tried to follow the instructions posted (ran Defogger) and here are my logs. Any help would be greatly appreciated. Thanks in advance.

Malwarebytes' Anti-Malware 1.50.1.1100

www.malwarebytes.org

Database version: 6320

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

4/9/2011 5:06:54 PM

mbam-log-2011-04-09 (17-06-54).txt

Scan type: Full scan (C:\|D:\|)

Objects scanned: 397576

Time elapsed: 2 hour(s), 40 minute(s), 9 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 6

Folders Infected: 0

Files Infected: 3

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\nmq.exe" -a "C:\Program Files\Mozilla Firefox\firefox.exe") Good: (firefox.exe) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\nmq.exe" -a "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode) Good: (firefox.exe -safe-mode) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\nmq.exe" -a "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:

(No malicious items detected)

Files Infected:

c:\documents and settings\hp_administrator\my documents\programs\dvdfab 6.0.4.0 - multilingual final + working cracks ~ islandgirl\Cure+\dbghelp.dll (Trojan.FakeMS) -> Quarantined and deleted successfully.

c:\documents and settings\hp_administrator\local settings\Temp\0.3623369790037053.exe (Trojan.Dropper) -> Quarantined and deleted successfully.

c:\documents and settings\hp_administrator\local settings\Temp\0.5100445920066176.exe (Trojan.Dropper) -> Quarantined and deleted successfully.

DDS Log

DDS (Ver_11-03-05.01) - NTFSx86

Run by Kristin at 11:54:28.68 on Sun 04/10/2011

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3070.2466 [GMT -4:00]

.

AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}

FW: ZoneAlarm Firewall *Enabled*

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

svchost.exe

svchost.exe

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\Program Files\Alwil Software\Avast5\AvastSvc.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\WINDOWS\arservice.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\Common Files\Motive\McciCMService.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZIPM12.EXE

C:\Program Files\Slacker\USB Station Refresher\slacker.portable.service.exe

svchost.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\ehome\ehtray.exe

C:\WINDOWS\eHome\ehmsas.exe

C:\WINDOWS\ARPWRMSG.EXE

C:\WINDOWS\system32\RUNDLL32.EXE

C:\HP\KBD\KBD.EXE

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Alwil Software\Avast5\avastUI.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Orbitdownloader\orbitdm.exe

C:\Program Files\Orbitdownloader\orbitnet.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Common Files\Java\Java Update\jucheck.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Documents and Settings\Kristin.SWAINANDKRISTIN\Desktop\dds.scr

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop

uSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop

uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop

uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop

uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop

mSearchAssistant = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop

BHO: Octh Class: {000123b4-9b42-4900-b3f7-f4b073efc214} - c:\program files\orbitdownloader\orbitcth.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: Grab Pro: {c55bbcd6-41ad-48ad-9953-3609c48eacc7} - c:\program files\orbitdownloader\GrabPro.dll

TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [ehTray] c:\windows\ehome\ehtray.exe

mRun: [AlwaysReady Power Message APP] ARPWRMSG.EXE

mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit

mRun: [KBD] c:\hp\kbd\KBD.EXE

mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [nwiz] nwiz.exe /install

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [avast5] "c:\program files\alwil software\avast5\avastUI.exe" /nogui

mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\orbit.lnk - c:\program files\orbitdownloader\orbitdm.exe

IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html

IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html

IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html

IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000

IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html

IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html

IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL

DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab

DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll

Notify: AtiExtEvent - Ati2evxx.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

Hosts: 127.0.0.1 www.spywareinfo.com

.

============= SERVICES / DRIVERS ===============

.

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-10-25 207280]

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2009-10-25 294608]

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-9-16 214664]

R1 pfmfs_359;pfmfs_359;c:\windows\system32\drivers\pfmfs_359.sys [2009-12-16 185048]

R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2009-11-14 532224]

R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-10-25 17744]

R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-11-17 40384]

R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-6 99328]

R2 Slacker Portable Service;Slacker Portable Service;c:\program files\slacker\usb station refresher\slacker.portable.service.exe [2008-10-31 234176]

R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]

R3 hcw18bda;Hauppauge WinTV 418 Driver;c:\windows\system32\drivers\hcw18bda.sys [2009-10-22 384896]

R3 jumi;%Jumi%;c:\windows\system32\drivers\jumi.sys [2010-6-3 13112]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-3 135664]

S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-10-23 79816]

S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-10-23 35272]

S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-10-23 34248]

S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-10-23 40552]

S3 slkrbus;Slacker G2 Portable (WDM);c:\windows\system32\drivers\slkrbus.sys [2008-10-31 86400]

S3 slkrnd5;Slacker G2 Portable Connection (NDIS);c:\windows\system32\drivers\slkrnd5.sys [2008-10-31 25856]

S3 slkrunic;Slacker G2 Portable Connection (WDM);c:\windows\system32\drivers\slkrunic.sys [2008-10-31 109312]

.

=============== Created Last 30 ================

.

2011-04-09 18:19:50 -------- d-sh--w- c:\documents and settings\kristin.swainandkristin\PrivacIE

.

==================== Find3M ====================

.

2011-02-04 22:48:32 456192 ----a-w- c:\windows\system32\encdec.dll

2011-02-04 22:48:30 291840 ----a-w- c:\windows\system32\sbe.dll

2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll

2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe

2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll

2011-01-13 08:47:35 38848 ----a-w- c:\windows\avastSS.scr

.

============= FINISH: 11:56:02.45 ===============

ark.zip

Attach.zip

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Elise

Elise

Posted
Posted

Hi, please see if you can run the following from the infected useraccount.

Right click the download link, click Save Link/Target As... and save the file as combofix.com

COMBOFIX

---------------

Please download ComboFix from one of these locations:


Bleepingcomputer
ForoSpyware

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Query_RC.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC_successful.gif

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

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swain_cad

swain_cad

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  • Author
Posted

Hi, first off I want to thank you for your help.

I've managed to get combofix.exe downloaded and on the desktop of the affected user account but no luck getting any exe files to run. I get the "choose the program you want to use to open this file" page. Plus I think this thing disabled my Avast and ZoneAlarm because they are no longer in the tray after I boot up.

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Elise

Elise

Posted
Posted

Hi, please try this instead.

Note: If using Firefox right-click on any download links and choose Save As

Please download OTH to your desktop

Please download OTL to your desktop

Double click the OTH file to run it and click Kill All Processes, your desktop will go blank.

OTH_Main.gif

Then select Start OTL. OTL will now run

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

    [*]Click the Internet Explorer button, post these logs in your Virus Removal topic.

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Elise

Elise

Posted
Posted

Please rerun OTL, but instead of doing a quick scan, copy/paste the script below into the "custom scan/fix" field. Then click Run Fix.

When done your computer will reboot. Try to rerun combofix and let me know how things are running.

:otl
O35 - HKCU\..exefile [open] -- "C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\nmq.exe" -a "%1" %*
[2011/04/09 14:15:09 | 000,016,130 | -HS- | C] () -- C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\178748ryx4
[2011/04/09 14:15:09 | 000,016,130 | -HS- | C] () -- C:\Documents and Settings\All Users\Application Data\178748ryx4
[2011/04/09 14:14:53 | 000,232,176 | -HS- | C] () -- 

:commands
[reboot]

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swain_cad

swain_cad

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While running combofix I got the following error message " Windows XP Professional SP2 CD Boot Floppies X Extracting file failed. It is most likely caused by low memory (low disk space for swapping file) or corrupted Cabinet file." "Contents of C:\cmdcon are not in order. Please disable your security programs before tring again." I've got Avast and ZoneAlarm disabed.

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swain_cad

swain_cad

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Here's the new MBAM log. Four items were found, I didn't delete any of this. Should I?

Before I started I removed all my old versions of Java, and

Malwarebytes' Anti-Malware 1.50.1.1100

www.malwarebytes.org

Database version: 6354

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

4/13/2011 5:06:48 PM

mbam-log-2011-04-13 (17-06-32).txt

Scan type: Full scan (C:\|D:\|)

Objects scanned: 390980

Time elapsed: 1 hour(s), 25 minute(s), 35 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 4

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

c:\system volume information\_restore{106cf321-99a3-4e3a-9103-1bd027606a99}\RP532\A0087491.exe (Trojan.Agent) -> No action taken.

c:\system volume information\_restore{106cf321-99a3-4e3a-9103-1bd027606a99}\RP536\A0087637.exe (Trojan.Agent) -> No action taken.

c:\documents and settings\hp_administrator\application data\Sun\Java\deployment\cache\6.0\52\44d78734-69a6b57f (Trojan.Agent) -> No action taken.

c:\documents and settings\hp_administrator\application data\Sun\Java\deployment\cache\6.0\6\412d8346-168eee02 (Trojan.Agent) -> No action taken.

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Elise

Elise

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Yes, please remove everything found. Lets also do one last scan for leftovers.

ESET ONLINE SCANNER

----------------------------

I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    2. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    3. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    4. Check esetAcceptTerms.png
    5. Click the esetStart.png button.
    6. Accept any security warnings from your browser.
    7. Check esetScanArchives.png
    8. Push the Start button.
    9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    10. When the scan completes, push esetListThreats.png
    11. Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      Note - when ESET doesn't find any threats, no report will be created.
    12. Push the esetBack.png button.
    13. Push esetFinish.png

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Elise

Elise

Posted
Posted

Hi, please try the steps in the following article to reset Windows Update: http://support.microsoft.com/kb/971058

ALL CLEAN

--------------

Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :)

Please do the following to remove the remaining programs from your PC:

  • Delete the tools used during the disinfection:
    • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    • Rerun OTL and click the Cleanup button. Allow a reboot.

Please read these advices, in order to prevent reinfecting your PC:

  1. Install and update the following programs regularly:
    • an outbound firewall. If you are connected to the internet through a router, you are already behind a hardware firewall and as such you do not need an extra software firewall.
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.

[*]Keep Windows (and your other Microsoft software) up to date!

I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

[*]Keep your other software up to date as well

Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.

[*]Stay up to date!

The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.

Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

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