Hopeful37 Posted April 10, 2011 ID:413689 Share Posted April 10, 2011 .New here and need direction. Virus or malware has followed me even into Safe Mode and won't allow me to log in as Administrator or create a restore point. I'm not sure I can provide what is needed but let me know what is needed and I'll try. On a different pc so I can communicate with forum members.Thanks Link to post Share on other sites More sharing options...
DarkSnakeKobra Posted April 10, 2011 ID:413706 Share Posted April 10, 2011 We don't work on Malware removal or diagnostics in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available.After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org Link to post Share on other sites More sharing options...
Hopeful37 Posted April 10, 2011 Author ID:413727 Share Posted April 10, 2011 I didn't think this was General help. Look above and it shows PC Help. We don't work on Malware removal or diagnostics in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available.After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org Link to post Share on other sites More sharing options...
Conor55 Posted April 10, 2011 ID:414118 Share Posted April 10, 2011 Hi Hopeful37,This is the right forum,PC Help is more for Hardware/software and general computer help, not malware. Link to post Share on other sites More sharing options...
Hopeful37 Posted April 11, 2011 Author ID:414205 Share Posted April 11, 2011 OK I got it. Thanks to both Buttons and Conor55. And thanks for the links guys. Link to post Share on other sites More sharing options...
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