Cannot remove XP Home Security Virus 2011

[Bito]

My PC running XP is infected with the XP Home Security 2011 virus and it has disabled my Internet access.

I have downloaded Malwarebytes on another PC, renamed it and I have run it in Safe Mode/Administrator on the affected PC.

Issues encountered:

As soon as it started it said that the database was 109 old. Asked if I wanted to update it, I said yes but since the virus is blocking Internet access it did not and received this error: An error has occurred. Please report this error code to our support team. PROGRAM_ERROR_UPDATING (12007, 0, WinHttpSendRequest)

It then prompted the screen for the Scan, performed a Full Scan and removed about 20 items. However it did not remove the XP Home Security 2011 virus. This is the one I need to remove to regain my PC.

Question is... if I had an updated database, would the XP Home Security 2011 virus be removed? If so, why can't the database be always kept up to date so that when users download your product they always get the latest version as in most cases the Internet access on the PC is disabled by the virus?

Given this situation, how do I remove my virus.

Please help!!!

Tx,

Bito

[LDTate]

Question is... if I had an updated database, would the XP Home Security 2011 virus be removed? If so, why can't the database be always kept up to date so that when users download your product they always get the latest version as in most cases the Internet access on the PC is disabled by the virus?

The database gets updated 3 or 4 times daily.

If need be, Download the tools needed to a flash drive or other USB device, and transfer them to the infected computer.

DO NOT use any TOOLS such as Combofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.

Click the Tools menu, and then click Folder Options.

Click the View tab.

Uncheck "Hide file extensions for known file types."

Under the "Hidden files" folder, select "Show hidden files and folders."

Uncheck "Hide protected operating system files."

Click Apply, and then click OK.

Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.

Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.

When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:

Double-click on the Folder Options icon.

Click on the View tab.

If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.

Click on Show Hidden Files or Folders.

Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.

Remove the checkmark from the checkbox labeled Hide extensions for known file types.

Remove the checkmark from the checkbox labeled Hide protected operating system files.

Please do not delete anything unless instructed to.

Next:

Note: Close all browsers before running ATF Cleaner: IE, FireFox, etc.

Please download ATF Cleaner by Atribune.

Download - ATF Cleaner

[LDTate]

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