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I have XP and Everytime I downloat Malwarebyets I can't update it it says Current database not supported by this version I have AVG but I disabled it to download Malwarebyets I instell it but then I can't update it and I have to uninstall it and try again PLEASE HELP

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Hi and welcome, jena:

AVG can be a little "picky" when it comes to running MBAM and similar programs.

Simply pausing AVG to update MBAM probably won't work.

Let's try this first:

HOW TO SET MBAM EXCLUSIONS IN AVG 2011:

Setting the appropriate exclusions should resolve any conflicts:

For Windows XP:

Show Hidden Files and Folders in Windows XP:

* Click Start and select My Computer

* Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)

* Select Folder Options

* Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders

* Next, uncheck the box next to Hide protected operating system files (Recommended)

* Then, uncheck the box next to Hide extensions for known file types

* Click Apply then click OK

Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 on Windows XP:

* Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield

* Click on Tools at the top and select Advanced settings...

* Click on Excluded Items under Resident Shield

* Click on the Add Path button on the right

* Click on the + next to My Computer in the Browse For Folder window

* Click on the + next to your system drive (usually C:)

* Click on the + next to Program Files

* Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK

* Click on the Add Path button on the right

* Click on the + next to My Computer in the Browse For Folder window

* Click on the + next to your system drive (usually C:)

* Click on the + next to Documents and Settings

* Click on the + next to Application Data

* Click once on the Malwarebytes folder so that it is highlighted and click on OK

* Click on the Add File button on the right and click on My Computer on the left

* Double-click on your system drive (usually C:)

* Double-click on Windows

* Scroll to the right until you find the System32 folder and double-click on it

* Double-click on the drivers folder

* Scroll to the right until you find mbam.sys and double-click on it

* Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it

* Click on the Apply button at the bottom of the program window and then click on OK

* Close the AVG window

Reset Hidden Files and Folders in Windows XP:

* Click Start and select My Computer

* Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)

* Select Folder Options

* Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders

* Next, check the box next to Hide protected operating system files (Recommended)

* Then, check the box next to Hide extensions for known file types

* Click Apply then click OK

Also, open the main MBAM window > "ignore list" tab > navigate to the folder where the AVG program is installed, and add the entire folder. That will permit MBAM to allow AVG.

And, if you have a software firewall, you'll want to give MBAM full permissions there, as well.

Please post back and let us know if this works.

If it doesn't then there are some other steps to take to get AVG and MBAM to play nicely together (e.g. a clean reinstall of MBAM, including setting all the exclusions listed above).

Regards,

daledoc1

Edited by daledoc1
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Hi and welcome, jena:

AVG can be a little "picky" when it comes to running MBAM and similar programs.

Simply pausing AVG to update MBAM probably won't work.

Let's try this first:

HOW TO SET MBAM EXCLUSIONS IN AVG 2011:

Setting the appropriate exclusions should resolve any conflicts:

For Windows XP:

Show Hidden Files and Folders in Windows XP:

* Click Start and select My Computer

* Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)

* Select Folder Options

* Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders

* Next, uncheck the box next to Hide protected operating system files (Recommended)

* Then, uncheck the box next to Hide extensions for known file types

* Click Apply then click OK

Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 on Windows XP:

* Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield

* Click on Tools at the top and select Advanced settings...

* Click on Excluded Items under Resident Shield

* Click on the Add Path button on the right

* Click on the + next to My Computer in the Browse For Folder window

* Click on the + next to your system drive (usually C:)

* Click on the + next to Program Files

* Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK

* Click on the Add Path button on the right

* Click on the + next to My Computer in the Browse For Folder window

* Click on the + next to your system drive (usually C:)

* Click on the + next to Documents and Settings

* Click on the + next to Application Data

* Click once on the Malwarebytes folder so that it is highlighted and click on OK

* Click on the Add File button on the right and click on My Computer on the left

* Double-click on your system drive (usually C:)

* Double-click on Windows

* Scroll to the right until you find the System32 folder and double-click on it

* Double-click on the drivers folder

* Scroll to the right until you find mbam.sys and double-click on it

* Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it

* Click on the Apply button at the bottom of the program window and then click on OK

* Close the AVG window

Reset Hidden Files and Folders in Windows XP:

* Click Start and select My Computer

* Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)

* Select Folder Options

* Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders

* Next, check the box next to Hide protected operating system files (Recommended)

* Then, check the box next to Hide extensions for known file types

* Click Apply then click OK

Also, open the main MBAM window > "ignore list" tab > navigate to the folder where the AVG program is installed, and add the entire folder. That will permit MBAM to allow AVG.

And, if you have a software firewall, you'll want to give MBAM full permissions there, as well.

Please post back and let us know if this works.

If it doesn't then there are some other steps to take to get AVG and MBAM to play nicely together (e.g. a clean reinstall of MBAM, including setting all the exclusions listed above).

Regards,

daledoc1

Thanks for the Quic responce! I will try it tonight after my mom and dad are done with my comp yes I have AVG free and yes I DID try and Set Exclusions for Malwarebytes in my AVG but I guss I did not do it right (I can't find mbam.sys in my System32) but I will try again I will reply after I do it all

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Ok I did it I downloaded Malwarebyets and DID NOT update then I ded everything you seid (execpet I can't find mbamswissarmy.sys in my sysytem 32) then I tried to update Malwarebytes and it showed the SAME messege at 98% I GIVE UP!!

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Hi, again, Jena:

Well, that's a bummer.

Getting those AVG exclusions set up usually solves the updating issue.

I understand that you have used MBAM and AVG together for a while with no issues, and that this is a recent/sudden problem.

And I understand that you have reinstalled MBAM many times (running the cleanup tool and doing a "clean" install each time?).

So, assuming that nothing has changed in terms of how you connect to the internet (e.g. you haven't recently changed to a proxy server), and assuming that your other programs (including Windows Update) are able to update OK, then there must be something else causing the problem.

It *could* be malware that is preventing MBAM from updating.

So, until a moderator/admin/expert arrives with some other suggestions to diagnose & fix this, the safest thing might be to:

1) follow the instructions here: http://forums.malwarebytes.org/index.php?showtopic=9573

2) and then start a new thread here: http://forums.malwarebytes.org/index.php?showforum=7 (I would suggest including a link back to this thread for reference).

Sorry it's still not working for you.

I'm confident that someone here with more expertise than I have will be able to get this straightened out.

Regards,

daledoc1

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Hello Jena,

Please Download OTL to your Desktop:

To Use OTL:

  • Get OTL From
HERE
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
OTL should now start. Change the following settings
Change Drivers to All
Change Standard Registry to All
Under File Scans, change File age to 30
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL.
Please attach these 2 files in your next reply.

Also, can you please zip up and include your rules.ref file in your next reply. The file should be located within C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware


  • NOTE: To view that folder.
    Click tools Folder options...
    Under the view tab and under hidden files and folders change the radio button to Show Hidden Files and folders.
    Then click Apply, then OK.

Thank you very much!

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Jena,

Please do the following:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Thank you!

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Jena,

Please do the following:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Thank you!

yes I do that a LOT I run the clean tool and restart my comp and then I disable AVG and download MBAM and try to set up exclusions but I cant find mbamswissarmy.sys in my sysytem 32, but I will do it again later tonight and reply after I do it

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I would like to take a look at the rules.ref file you get after you install MBAM. After installing and getting the error you are experiencing please zip up the rules.ref file and attach it in your next reply.

Thank you very much!

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Hello Jena,

How do you connect to the Internet?

Please delete the rules.ref file located in the directory, then run MBAM. MBAM should then download the latest rules.ref file to your system.

If the issue remains please let me know.

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Malwarebytes' Anti-Malware 1.50.1.1100

www.malwarebytes.org

Database version: 6290

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

4/6/2011 7:53:23 PM

mbam-log-2011-04-06 (19-53-23).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)

Objects scanned: 295880

Time elapsed: 2 hour(s), 30 minute(s), 49 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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