Pum.Hijack.Startmenu Question.

[Sydd]

What is this ?

i just downloaded this and the pum.hijack.startmenu is the only thing its found.

I downloaded this because

recently while ive been on facebook, it will redirect me (i dont have to click anything for it to do this.) to a website that starts with www2.powerottguard and it tries to say that im infected and to click things to fix it (i know its a scam)

Is there anything in common

with these two things?

Help would be nice

regarding either the pum.hijack thing or the false virus scan webite. Thanks!

[daledoc1]

Hi, Sydd:

I assume by "this" you mean Malwarebytes Anti-Malware (MBAM)?

And that it has detected a PUM (hijacking of your start menu)?

It sounds as if you may be infected.

Alas, we do not work on malware detection or removal in this particular sub-forum.

However, free, expert assistance can be found at the malware removal-HJT forum.

Instructions on how to proceed are posted in the 2nd Important Topic pinned at the top of this forum: "I'm Infected - What Do I Do Now?".

Here's how to get started checking and cleaning your system:

1. First, please go to THIS PAGE, print out, read and follow as many instructions as you can, skipping any you are unable to complete.

2. Then, please describe your computer's symptoms as best you can and post the requested logs by starting a new thread at the Malware Removal-HJT forum.

One of the authorized, trained experts will then assist you as soon as possible for one-on-one malware detection and removal.

When you post, please be sure to select Track This Topic & choose one of the email options, so that you will be notified when someone responds.

Please allow 24-48 hours before bumping your thread.

Other Support Options:

Alternatively, as a paying customer using MBAM PRO, you may wish instead to start a support ticket by contacting support at: support@malwarebytes.org; or

Premium, fee-based support options are available here: http://www.malwarebytes.org/premium-support.php.

Also, please use the "Add Reply" button when replying here & at the other boards, so that it will be easier for everyone to follow the thread.

I hope this gets you started on cleaning up your system,

daledoc1