Can't Update MBAM "Program Error Updating (10045, 0, WinHttpSendRequest)

[cash]

Hi,

I recently had a virus that blocked my MBAM from updating, and although I've used several virus programs that appear to have wiped it out, I still can't update my MBAM. Perhaps my system is not as clean as it appears.

Specifically, the error I receive is:

Program_Error_Updating (10045, 0, WinHttpSendRequest)

I'm running Win 7 64 bit and only Avast for anti-virus software. I've already tried to update while disabling Avast and adding MBAM website to my firewall list with no avail. DDS & GMER Rootkit logs are attached. Any suggestions would be much appreciated!

Cash

Zipped files.zip

[screen317]

Hi and welcome to Malwarebytes.

First, let's ensure that all of the malware is gone.

In the future, please post all logs directly into your reply instead of attaching them.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post DDS.txt directly into your reply.

[cash]

Sure thing -- see the DDS logs below.

Cash

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_11-03-05.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 1/22/2010 6:52:15 PM

System Uptime: 4/5/2011 1:09:40 PM (10 hours ago)

.

Motherboard: DELL Inc. | | 0X501H

Processor: Intel® Core i7 CPU 920 @ 2.67GHz | CPU 1 | 1574/133mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 922 GiB total, 600.969 GiB free.

D: is CDROM ()

E: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP269: 4/3/2011 10:55:26 PM - Scheduled Checkpoint

.

==== Installed Programs ======================

.

ABBYY FineReader 6.0 Sprint

Acrobat.com

Adobe AIR

Adobe Flash Player 10 ActiveX

Adobe Flash Player 10 Plugin

Adobe Photoshop 7.0

Adobe Reader 9.4.3

Advertising Center

AnyBizSoft PDF to Word (Build 2.5.3)

AnyDVD

Apple Application Support

Apple Software Update

avast! Free Antivirus

Banctec Service Agreement

Batman: Arkham Asylum

BioShock 2

BitTorrent

Citrix online plug-in - web

Citrix online plug-in (DV)

Citrix online plug-in (HDX)

Citrix online plug-in (USB)

Citrix online plug-in (Web)

Condition Zero

Counter-Strike: Source

Creative Audio Control Panel

Creative Software AutoUpdate

Dead Space

[screen317]

Hi,

Next, please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan.

1. Tick the box next to YES, I accept the Terms of Use.
   
2. Click Start
   
3. When asked, allow the ActiveX control to install
   
4. Click Start
   
5. Make sure that the options Remove found threats and the option Scan unwanted applications is checked
   
6. Click Scan
   Wait for the scan to finish
   
7. Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
   
8. Copy and paste that log as a reply to this topic
   

Next, download my Security Check from here or here.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  

Please do the following:

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

Let me know how things are running now and what issues remain.

-screen317

[cash]

Both ESET and Security Check ran fine. ESET found 6 items, all successfully quarantined. MBAM was wiped clean and then re-installed as instructed, BUT I still can't update it. Same error as before. Perhaps some remnants of the original virus may still be present. Is there a stronger software for removing malware?

Thanks,

Cash

Logs posted below:

ESETSmartInstaller@High as CAB hook log:

OnlineScanner64.ocx - registred OK

OnlineScanner.ocx - registred OK

esets_scanner_update returned -1 esets_gle=0

Results of screen317's Security Check version 0.99.10

Windows 7 (UAC is enabled)

Internet Explorer 8

``````````````````````````````

Antivirus/Firewall Check:

Windows Firewall Enabled!

avast! Free Antivirus

ESET Online Scanner v3

WMI entry may not exist for antivirus; attempting automatic update.

```````````````````````````````

Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware

Java 6 Update 17

Out of date Java installed!

Adobe Flash Player 10.2.153.1

Adobe Reader 9.4.3

Out of date Adobe Reader installed!

````````````````````````````````

Process Check:

objlist.exe by Laurent

system32 AvastSvc.exe -?-

``````````End of Log````````````

[screen317]

Hi,

My apologies for the delay.

Please reboot to Safe Mode With Networking (tap the F8 key just before Windows starts to load and select the Safe Mode With Networking option from the menu).

See if you can update from there. If no joy, please post a screenshot of the error and I will consult our developers.

[cash]

Still no dice -- screenshot is attached (couldn't paste directly into the post). Thanks for your help!

[screen317]

I don't see any attachment. Upload it to PhotoBucket and provide a link to it here.