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cannot install malware bytes

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My desktop is Windows XP--scareware has totally hijacked. I cannot open any files.

Cannot access internet.

Tried to bring across files by flash drive. Will not open.

Tried to randomize exe file name. Will not open.

Tried to name exe file explorer.exe. Will not open.

Every time, window pops up saying file is corrupt and I need to download anti-virus software.

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Hello and :welcome:

Have you tried rebooting in Safe Mode? Try all three (safe mode, safe mode with Networking and Safe mode with Command Prompt).

You can access these options by tapping F8 when your computer is starting until the Advanced Boot Options menu comes up.

On the Safe Mode welcome screen, choose the Administrator account.

Please let me know if any of that works.

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  • 4 weeks later...
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