Several Issues, Running Paranoid

[CorvidMoon]

Hi everyone,

I am having trouble with my Toshiba laptop. In the last week it has stopped recognizing my webcam and also an unspecified, unknown usb device has malfunctioned. These were the hallmarks of when I was infected with malware previously. I have updated and run malwarebytes and avira anti-virus but both have come up clean.

I have tried rebooting my computer but it gets stuck on the Toshiba splash screen and I have to hold F12 down so I can select what drive I want to boot up from the boot menu.

I am unable to use system restore either, it says there is an unspecified error.

Anyone have any suggestions?

Thanks!

[daledoc1]

These were the hallmarks of when I was infected with malware previously.

Hello, CorvidMoon:

If you think you may be infected, the best bet would be to have one of the malware experts assist you in checking & cleaning your system.

Alas, we do not work on malware removal in this particular sub-forum.

However, free, expert assistance can be found at the malware removal-HJT forum.

Instructions on how to proceed are posted in the 2nd Important Topic pinned at the top of this forum: "I'm Infected - What Do I Do Now?".

Here's how to get started checking and cleaning your system:

1. First, please go to THIS PAGE, print out, read and follow as many instructions as you can, skipping any you are unable to complete.

2. Then, please describe your computer's symptoms as best you can and post the requested logs by starting a new thread at the Malware Removal-HJT forum.

If the system is so crippled that you cannot even get the requested scanners (MBAM and DDS) to run, then just explain that in your post.

One of the authorized, trained experts will then assist you as soon as possible for one-on-one malware detection and removal.

When you post, please be sure to select Track This Topic & choose one of the email options, so that you will be notified when someone responds.

Please allow 24-48 hours before bumping your thread.

Other Support Options:

Alternatively, as a paying customer using MBAM PRO, you may wish instead to start a support ticket by contacting support at: support@malwarebytes.org; or

Premium, fee-based support options are available here: http://www.malwarebytes.org/premium-support.php.

Also, please use the "Add Reply" button when replying here & at the other boards, so that it will be easier for everyone to follow the thread.

I hope this gets you started on cleaning up your system,

daledoc1