wcrowe Posted March 30, 2011 ID:407871 Share Posted March 30, 2011 I'm trying to complete the "i'm infected what do I do know" instructions but when I run defogger I don't get a message to reboot or any defogger items on my desktop. I have completed all steps but I don't get the message to reboot at the end? Thanks for any help. Link to post Share on other sites More sharing options...
sjpritch25 Posted March 30, 2011 ID:407919 Share Posted March 30, 2011 What version of windows are you running?You don't need to run defrogger unless you have cd emulators installed. Link to post Share on other sites More sharing options...
wcrowe Posted March 30, 2011 Author ID:407931 Share Posted March 30, 2011 version 6.0 (build 6002) service pack 2. It's vista home premium Link to post Share on other sites More sharing options...
sjpritch25 Posted March 31, 2011 ID:407947 Share Posted March 31, 2011 okay, but unless you have cd emulators there is no need to run defrogger. Link to post Share on other sites More sharing options...
wcrowe Posted March 31, 2011 Author ID:407972 Share Posted March 31, 2011 the problem is the malware.trace always comes back after it is deleted. The virus will run vista defender and redirect to IE and won't let me open malwarebytes. I also get rundll32 host process not working errors. I hope this is all the right info. Thanks..DDS (Ver_11-03-05.01) - NTFSx86 Run by owner at 17:12:51.98 on 30/03/2011Internet Explorer: 8.0.6001.19019 BrowserJavaVersion: 1.6.0_24Microsoftark.zipAttach.zip Link to post Share on other sites More sharing options...
sjpritch25 Posted March 31, 2011 ID:407999 Share Posted March 31, 2011 Download Combofix from this webpage: http://www.bleepingcomputer.com/combofix/how-to-use-combofix**Note: It is important that it is saved directly to your desktop**--------------------------------------------------------------------1. Close any open browsers.2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.--------------------------------------------------------------------Double click on combofix.exe & follow the prompts. When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" .Note:Do not mouseclick combofix's window while it's running. That may cause it to stall Link to post Share on other sites More sharing options...
wcrowe Posted March 31, 2011 Author ID:408092 Share Posted March 31, 2011 ComboFix 11-03-30.01 - owner 30/03/2011 22:43:26.1.2 - x86Microsoft Link to post Share on other sites More sharing options...
sjpritch25 Posted April 2, 2011 ID:409489 Share Posted April 2, 2011 How is everything running?? Link to post Share on other sites More sharing options...
wcrowe Posted April 2, 2011 Author ID:409595 Share Posted April 2, 2011 updated and ran malwarbytes and there is no sign of malware.trace. I hope this means it is gone for good! Thank you so much for you help in removing this malware Link to post Share on other sites More sharing options...
sjpritch25 Posted April 2, 2011 ID:409987 Share Posted April 2, 2011 Good, we just need to uninstall ComboFixGo to Start ---> Run ---> Type ComboFix /uninstall and press enter. Link to post Share on other sites More sharing options...
wcrowe Posted April 2, 2011 Author ID:409995 Share Posted April 2, 2011 Thanks! Just did the uninstall! Link to post Share on other sites More sharing options...
sjpritch25 Posted April 2, 2011 ID:409997 Share Posted April 2, 2011 glad everything is running well Link to post Share on other sites More sharing options...
Staff screen317 Posted April 28, 2011 Staff ID:422421 Share Posted April 28, 2011 Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you. Link to post Share on other sites More sharing options...
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