Cannot get rid of backdoor.tidserv!inf

[jackknife]

Symantec Antivirus found the backdoor.tidserv!inf virus on my home pc the other day but it could not remove it. I've searched around the internet and I keep seeing that I should install malwarebytes anti-malware. I was able to install it on my pc, but it will not launch. I get a "working" cursor for about 3 seconds and then it goes back to a regular cursor. I can't seem to launch SpyBot either (same results). I'm able to run other programs though. When I launch firefox I'm being re-directed for any sites that have to do with anti-virus, etc. I can get to my gmail fine though.

I've read another thread where a user was having the same issue. The admin had her rename the .exe file for anti-malware, but that isn't working for me either. I've renamed it several different times. I've also rebooted several times. I'm working in Safe Mode as well.

Any help?

[exile360]

This is quoted from one of the forum moderators. Many have been having this issue.

Welcome to Malwarebytes

Please try the following routine to see if you can get Malwarebytes to run.

Click on Start, click Run, and then type devmgmt.msc and click OK

On the View menu click on Show hidden devices

Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys

Highlight that driver and right click on it and select DISABLE

Now RESTART your computer.

Download a copy of Malwarebytes but DO NOT run it yet.

Rename the downloaded installer file to any generic name such as your own name but keep the .EXE extension on the file and run it.

Once the program is installed go to the UPDATE tab and try to update the program if you can.

Then go to the SCANNER tab and run a Quick Scan and allow MBAM to fix anything found.

If that does work then please follow the routine below and post a new topic in the listed forum with the requested information.

Please read and follow the instructions provided here: http://www.malwarebytes.org/forums/index.php?showtopic=2936

When ready please post your logs here: http://www.malwarebytes.org/forums/index.php?showforum=7

Someone will be happy to assist you further with cleaning your system.

During this scan and cleanup process you should not install any other software unless requested to do so.