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When I go to the control panel-->add remove programs, I see a program 'aaa' java file. When I tried to uninstall it, it threw an error message saying cannot be uninstalled. I have run malwarebytes software, but it does not seem to help at all :-(

The details of the program are:

1. Name: aaa

2. Publisher: bbb

3. comments: ccc

4. display icon: C:\WINDOWS\system32\javaws.exe

I have searched online for this 'aaa' program. There is not much information present. Some of the forums suggested using Malwarebytes; however Malwarebytes has not been able to remove this program. Also tried rkill and some other malware removal tools suggested on other forums. But, no use.

Please help

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We don't work on Malware removal or diagnostics in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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