Infected with Vista Anti-Virus 2011

[reddis]

Hi,

My Windows Vista PC is infected with Vista Anti-Virus 2011 and when I try to restart in safe mode it is giving me this error

[Maniac]

Hello Sri! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install or uninstall any software or hardware, while work on.
  
• Keep me informed about any changes.
  
• Post all of your log files, don't attach them.

Download DDS and save it to your desktop from here, here or here

Double click dds to run the tool.

• When done, DDS will open two (2) logs:
  1. DDS.txt
     
  2. Attach.txt
     

  [*]Save both reports to your desktop. Post them back to your topic.

[reddis]

Hi Expert,

Sorry for my delayed reply. A quick update on the situation...

I was able to clean few of the registry entires for the Vista Anti-Virus 2011. But a new error popped up saying "windows explorer has stopped working"/"windows is restarting".

I tried quite a few options listed online but neither of them worked for me. The above message keeps on coming forever in a loop and is creating quite a bit load on the processor too.

Should I still continue my discussion in the same form or should this topic be moved to another?

Thanks,

Sri

[reddis]

Hi Borislav,

Sorry, just realized that you mentioned your name too in your reply.

-Sri

[Maniac]

Please follow my instructions. I'm waiting your log files.

[reddis]

Hi Borislav,

Please see the attachments.

Thanks for all your help.

-Sri

Attach.txt

DDS.txt

[Maniac]

Post all of your log files, don't attach them.

Post them back to your topic.

[reddis]

Sorry, please see below

DDS.txt

====================================

.

DDS (Ver_11-03-05.01) - NTFSx86

Run by Sushma at 23:04:23.62 on Sun 04/03/2011

Internet Explorer: 8.0.6001.19019

Microsoft

[Maniac]

Use regular mode for:

Going over your logs I noticed that you have

[reddis]

I uninstalled

[Maniac]

Why you have not updated Malwarebytes? Your database version is old. Please try again.

[reddis]

I updated Malwarebytes and ran the Qucik Scan, but the windows error keeps repeating.

Please see the below log files

================================================================

Malwarebytes' Anti-Malware 1.50.1.1100

www.malwarebytes.org

Database version: 6275

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.19019

4/5/2011 7:54:12 AM

mbam-log-2011-04-05 (07-54-12).txt

Scan type: Quick scan

Objects scanned: 171775

Time elapsed: 15 minute(s), 1 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 1

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 3

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyServer (PUM.Bad.Proxy) -> Value: ProxyServer -> Quarantined and deleted successfully.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

c:\Users\Sushma\downloads\vlcsetup (1).exe (Adware.Hotbar) -> Quarantined and deleted successfully.

c:\Users\Sushma\downloads\vlcsetup (2).exe (Adware.Hotbar) -> Quarantined and deleted successfully.

c:\Users\Sushma\downloads\VLCSetup.exe (Adware.Hotbar) -> Quarantined and deleted successfully.

=======================================================================================================

.

DDS (Ver_11-03-05.01) - NTFSx86

Run by Sushma at 8:03:36.65 on Tue 04/05/2011

Internet Explorer: 8.0.6001.19019

Microsoft

[Maniac]

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

1. 
   
2. If you are using Firefox, make sure that your download settings are as follows:
   
   • 
     
   • Open Tools -> Options -> Main tab
     
   • Set to Always ask me where to Save the files.
     

[*]During the download, rename Combofix to Combo-Fix as follows:

-

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

• 
  
• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  

  -----------------------------------------------------------

  
  

• 
  
• Close any open browsers.
  
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

[reddis]

I ran Combo-Fix.exe and at the end of the run the windows error stopped, but I haven't tried continue working on the computer. Below is the log file of ComboFix

ComboFix 11-04-04.04 - Sushma 04/05/2011 12:48:13.2.2 - x86

Microsoft

[Maniac]

How are things now?

[reddis]

Things are better now, atleast I am able to browse things.

But I am getting a different message/error now

"LiveUpdate Wizard has stopped working"

What should I do now?

Thanks,

Sri

[Maniac]

LiveUpdate Wizard is part of Symantec Endpoint Protection, may be damaged due to malware, so try to re-install it.

[reddis]

I shall reinstall Symantec tonight.

Thanks for all your help.

You rock!

[Maniac]

Let me know how are things.

[LDTate]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!