Malware won't allow connect to internet to download software

[Cooth]

I am told that I need to download malwarebytes software to remove a vicious malware program that keeps telling my computer is infected with a virus.

I've rebooted in safemode with networking at least a hundred times yet I cannot get to the internet to even try to download it (I'm on a friend's computer at the moment). What can I do?

The only option I can think of is to have a friend download it to a cd and run the program off the CD in safemode? Will this work?

Thank you, any help you can provide would be welcomed.

Cathy

[daledoc1]

Hello and welcome, Cooth:

Sorry to hear about your computer infection.

Yes, MBAM will help you to clean up.

Alas, we do not work on malware removal in this particular sub-forum.

However, free, expert assistance can be found at the malware removal-HJT forum.

Instructions on how to proceed are posted in the 2nd Important Topic pinned at the top of this forum: "I'm Infected - What Do I Do Now?".

Here's how to get started checking and cleaning your system:

1. First, please go to THIS PAGE, print out, read and follow as many instructions as you can, skipping any you are unable to complete.

2. Then, please describe your computer's symptoms as best you can and post the requested logs by starting a new thread at the Malware Removal-HJT forum.

One of the authorized, trained experts will then assist you as soon as possible for one-on-one malware detection and removal.

When you post, please be sure to select Track This Topic & choose one of the email options, so that you will be notified when someone responds; allow 24-48 hours before bumping your thread.

Other Support Options:

Alternatively, as a paying customer using MBAM PRO, you may wish instead to start a support ticket by contacting support at: support@malwarebytes.org; or

Premium, fee-based support options are available here: http://www.malwarebytes.org/premium-support.php.

Also, please use the "Add Reply" button when replying here & at the other boards, so that it will be easier for everyone to follow the thread.

I hope this gets you started on cleaning up your system,

daledoc1

PS To answer your question more directly in the interim, yes, you can install MBAM from a CD (probably safer than inserting a clean USB flash drive into the infected machine). Scroll down at this link: http://forums.malwarebytes.org/index.php?showtopic=10138 for this info:

ISSUE: I need to get the latest database onto a computer that cannot access the Internet.

SOLUTION: You can manually copy the database from a working computer using a flash drive or CD onto the infected PC. The database file is stored in the following locations.

* Windows XP and 2000

* C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* Windows Vista and Windows 7:

* C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

[Cooth]

Thank you!