need help---have malware

[toddwmz]

Ok so I've had the google-redirect thing for a while. malwarebytes got rid of some stuff for me a while ago but the redirect thing kept happening (i reset my DNS too). today, i looked up some lyrics on google and clicked the first link. i was re-directed to some site that screwed my computer up (vista total security says i have 25 infections, but wont let me get rid of them). i can't open malwarebytes and when i try to use the internet, vista total security says firefox is infected with Trojan-BNK.Win32.Keylogger.gen and when i click to still open the internet anyways it still doesnt allow me to access the internet saying the site could cause damage to my computer. i'm on a different computer right now. i tried renaming malwarebytes to open it as well.

any help would be greatly appreciated!

here is my hijackthis log

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 11:05:53 PM, on 3/25/2011

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18565)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Sony\VAIO Update 3\VAIOUpdt.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\Apoint\Apoint.exe

C:\Program Files\Sony\ISB Utility\ISBMgr.exe

C:\Program Files\Java\jre1.6.0\bin\jusched.exe

C:\Program Files\Apoint\ApMsgFwd.exe

C:\Program Files\McAfee\VirusScan Enterprise\shstat.exe

C:\Program Files\McAfee\Common Framework\UdaterUI.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE

C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Program Files\McAfee\Common Framework\McTray.exe

C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe

C:\Program Files\Apoint\Apntex.exe

C:\Windows\system32\wuauclt.exe

C:\Program Files\Java\jre1.6.0\bin\jucheck.exe

C:\Windows\system32\igfxsrvc.exe

C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe

C:\Users\Owner\AppData\Local\rbk.exe

C:\Program Files\McAfee\VirusScan Enterprise\scncfg32.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sony.com/vaiopeople

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sony.com/vaiopeople

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\scriptcl.dll

O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll

O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe

O4 - HKLM\..\Run: [iSBMgr.exe] "C:\Program Files\Sony\ISB Utility\ISBMgr.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"

O4 - HKLM\..\Run: [VAIOMyMemCenter] "C:\Program Files\Sony\VAIO My Memory Center\VAIO MyMemCenter.exe" 1

O4 - HKLM\..\Run: [VAIO Help and Support Demo] "C:\Program Files\Sony\VAIO Help and Support Demo\LaunchVHSD.exe"

O4 - HKLM\..\Run: [VAIORegistration] "C:\Program Files\Sony\First Experience\WelcomeLauncher.exe"

O4 - HKLM\..\Run: [shStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE

O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon

O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Global Startup: KSU CISCO VPN Client.lnk = ?

O4 - Global Startup: Clean Access Agent.lnk = C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgentLauncher.exe

O4 - Global Startup: MRI_DISABLED

O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll

O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL

O9 - Extra button: Lookup on CD - {CB9CDC2D-0AB4-4031-A1F7-E9B4070CE521} - c:\AHD4withThesaurus\ahd.htm (HKCU)

O13 - Gopher Prefix:

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll

O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: KSU CISCO VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\KSU CISCO VPN Client\VPN Client\cvpnd.exe

O23 - Service: PIXMA Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe

O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe

O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe

O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe

O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe

O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe

O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe

O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe

O23 - Service: VAIO Media plus Content Importer (SOHCImp) - Sony Corporation - C:\Program Files\Sony\VAIO Media plus\SOHCImp.exe

O23 - Service: VAIO Media plus Digital Media Server (SOHDms) - Sony Corporation - C:\Program Files\Sony\VAIO Media plus\SOHDms.exe

O23 - Service: VAIO Media plus Device Searcher (SOHDs) - Sony Corporation - C:\Program Files\Sony\VAIO Media plus\SOHDs.exe

O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe

O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files\Sony\VAIO Event Service\VESMgr.exe

O23 - Service: VAIO Content Metadata Intelligent Analyzing Manager (VcmIAlzMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe

O23 - Service: VAIO Content Metadata XML Interface (VcmXmlIfHelper) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper.exe

O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe

O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe

O23 - Service: VAIO Entertainment File Import Service (VzFw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--

End of file - 10579 bytes

[toddwmz]

just found out vista total security is a virus. should i remove it?

[MrCharlie]

Welcome to the forum and yes that program is malware.

This is one of the problems:

C:\Users\Owner\AppData\Local\rbk.exe

See if you can rename it or delete it.

You may have to end task on it first and/or enable hidden files to see it.

Then........

Carefully read and follow this Guide.

Make sure you run rkill and then immediately run MBAM as desribed.

Most important....update MBAM before you run it.

Post the logs back here, Let me know....MrC

[toddwmz]

i just did a system restore and everything seems normal. no need for help now!

[MrCharlie]

OK Great

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[toddwmz]

i just saw your message. thank you so much for your prompt response! i was gonna ask while i'm here if you know how to get rid of the google redirect thing. my computer is working fine, i can even use google most of the time, but randomly and very rarely it redirects me to some other site after doing a google search and clicking one of the links. i don't want to get the vista total security virus or other malware again. i just ran malwarebytes and updated it and it didnt detect anything. is there another program that digs deeper?

thanks again for your time,

i hope your day is going well!

- todd

[MrCharlie]

TDSSKiller and/or ComboFix will detect and remove the redirects in most cases.

Start with TDSSKiller and post the log:

Download TDSSKiller to your Desktop.

Doubleclick on TDSSKiller.exe to run the application, then click on Start Scan.

Don't Change These Settings:

If an infected file is detected, the default action will be Cure, click on Continue.

If a suspicious file is detected, the default action will be Skip, click on Continue.

You may be asked you to reboot the computer to complete the process. Click on Reboot Now

To view the report:

Click the Report button and copy/paste the contents of it into your next reply.

Note:It will also create a log in the C:\ directory and look something like this:

TDSSKiller.2.4.17.0_12.02.2011_14.35.56_log.txt

---------------------------------------

Please download and run ComboFix:

A few notes first:

[*]ComboFix is compatible exclusively with XP and W2K (32-bit only) <===> Vista and Windows 7 (32-bit and 64-bit)

[*]ComboFix must be run from an Administrative account.

[*]Vista and W7 users - Right click, choose "Run as Administrator"

[*]It must be downloaded to and run from your desktop.

[*]Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can and will interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". (see below)

[*]ComboFix Guide <---please read!

Download ComboFix from one of these locations: (you may have to use right click > save target as)

[*]Link 1

[*]Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

[*]Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon and choose disable/exit.

More info HERE<-------

They may interfere with the running of ComboFix.

Note: If you have AVG or CA Internet Security Suite installed, due to recent changes in how these AV's target the tool's internal files, they must be uninstalled before running ComboFix. If you have difficulty uninstalling the AV, download and run Opswat AppRemover

[*]Double click on ComboFix.exe & follow the prompts.

[*]Note: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.

[*] Note: If you have SP3, use the SP2 package.

If Vista or Windows 7, skip the Recovery Console part

[*]ComboFix will check to see if the Microsoft Windows Recovery Console is installed. It's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

[*]Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

[*]**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.

Notes:

[*]1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.

[*]2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.

[*]3. Combofix permanently prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. Read USB-Based Malware Attacks and Please disable Autorun ASAP!.

[*]4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

If a reboot doesn't restore your connection, please try this:

Check HERE

For XP systems download and run WinSockFix and Here

Vista users: Check HERE

Windows 7 systems: Download and run this Winsockfix.bat

[*]5.Give ComboFix at least 20-30 minutes to finish if needed.

MrC

[MrCharlie]

Do you still need help or can I close this post?? MrC

[screen317]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!