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I am using vista 64. My computer recently slowed significantly and I cannot run Malwarebytes. When I attempt to open it says:

Malwarebytes has stopped working. A problem caused the program to stop working correctly.

I performed a system restore. Did not fix problem.

I uninstalled and reinstalled. I am still getting the same error.

***

As I am unable to open Malwarebytes I could not run a scan. The last time I ran a scan there were no infections. This was a few days before computer slowed.

I ran Defogger but it did not ask me to restart as the instructions said it would.

I ran and attached the DDS files.

I then ran GMER scanner and found no problems.

Please help!

Thanks,

Chief20DDS.zipDDS.zip

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Hello chief20! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.
  • Post all of your log files, don't attach them.

Please, generate a new fresh log files from the DDS and GMER and post them directly into your next post in this thread.

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  • 2 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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