program_error_updating(12012, 0, winhttpsendrequest

[mitchy]

hey (title of thread says it all) i have been getting that message every time i try to update for the last 15 days. ive tried to run as admin, uninstalling the program and reinstalling it and scanning with other programs to see if i had a bug but nothing.

is there anything i can do to update malwarebytes?? any and all help would be aprecited

[AdvancedSetup]

Hello and Welcome to Malwarebytes

That error says the following.

12012 ERROR_INTERNET_SHUTDOWN

The Win32 Internet function support is being shut down or

unloaded.

If you've tried temporarily disabling your Anti-Virus and Firewall and are still getting this error then you might possibly have some type of infection and if so you should chose one of the methods below to seek further assistance.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

• Option 1

[mitchy]

ohh sorry wrong numbers in title its supposed to be 12029 not 12012

[mitchy]

hey (title of thread says it all) i have been getting that message every time i try to update for the last 15 days. ive tried to run as admin, uninstalling the program and reinstalling it and scanning with other programs to see if i had a bug but nothing.(note: i just relized i put the wrong numbers in the title its suppose to be 12029 not 12012)

is there anything i can do to update malwarebytes?? any and all help would be aprecited

[AdvancedSetup]

12029 ERROR_INTERNET_CANNOT_CONNECT

The attempt to connect to the server failed.

Okay, that one might be due to Anti-Virus or Firewall.

What Anti-Virus and Firewall are you using? Is this the paid version of MBAM or the Free?

[mitchy]

im using avg internet security 2011 paid version firewall im not sure on and for mbam im using the free version

[mitchy]

ohhhhhh thanks for mentioning firewall went into my firewall the the option on mbam was set to safe not for all so it was blocking the update from happening so thanks for the help

[Firefox]

Glad you got it going, below are the exceptions for AVG that should be setup....

AVG Free 2011

Show Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 on Windows XP:

1. Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield
   
2. Click on Tools at the top and select Advanced settings...
   
3. Click on Excluded Items under Resident Shield
   
4. Click on the Add Path button on the right
   
5. Click on the + next to My Computer in the Browse For Folder window
   
6. Click on the + next to your system drive (usually C:)
   
7. Click on the + next to Program Files
   
8. Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK
   
9. Click on the Add Path button on the right
   
10. Click on the + next to My Computer in the Browse For Folder window
    
11. Click on the + next to your system drive (usually C:)
    
12. Click on the + next to Documents and Settings
    
13. Click on the + next to Application Data
    
14. Click once on the Malwarebytes folder so that it is highlighted and click on OK
    
15. Click on the Add File button on the right and click on My Computer on the left
    
16. Double-click on your system drive (usually C:)
    
17. Double-click on Windows
    
18. Scroll to the right until you find the System32 folder and double-click on it
    
19. Double-click on the drivers folder
    
20. Scroll to the right until you find mbam.sys and double-click on it
    
21. Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it
    
22. Click on the Apply button at the bottom of the program window and then click on OK
    
23. Close the AVG window
    

Reset Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 in Windows Vista and Windows 7:

1. Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield
   
2. Click on Tools at the top and select Advanced settings...
   
3. Click on Excluded Items under Resident Shield
   
4. Click on the Add Path button on the right
   
5. Click on the + next to Computer in the Browse For Folder window
   
6. Click on the + next to your system drive (usually C:)
   
7. Click on the + next to Program Files Note: This should be Program Files (x86) for 64 bit Windows versions.
   
8. Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK
   
9. Click on the Add Path button on the right
   
10. Click on the + next to Computer in the Browse For Folder window
    
11. Click on the + next to your system drive (usually C:)
    
12. Click on the + next to ProgramData
    
13. Click once on the Malwarebytes folder so that it is highlighted and click on OK
    
14. Click on the Add File button on the right and click on Computer on the left
    
15. Double-click on your system drive (usually C:)
    
16. Double-click on Windows
    
17. Scroll to the right until you find the System32 folder and double-click on it
    
18. Double-click on the drivers folder
    
19. Scroll to the right until you find mbam.sys and double-click on it
    
20. Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it Note: This will be C:\Windows\SysWOW64\drivers for 64 bit Windows versions.
    
21. Click on the Apply button at the bottom of the program window and then click on OK
    
22. Close the AVG window
    

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for AVG Free 2011 in Malwarebytes' Anti-Malware:

• Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  
• Click on the Add button
  
• In the small browse window that opens, navigate to C:\Program Files and click once on AVG and click OK
  
• Close Malwarebytes' Anti-Malware
  

If you have any problems, please post back and one of the Experts will assist you

Thanks,