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After running the malware and removing or logging most of the 74 infected files, internet explorer cannot open any pages. Before running the malware, I was able to use the internet and click on my favorites and the browser would take me where I wanted to go. Now, my home page cannot be brought up or anything I type in the url or my favorites. What has happened?

Thank you,

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:welcome:

there's more than likely still traces of malware on the computer.

We don't work on Malware removal in the general forums. please follow All the instructions below and an Expert will assist you

  • Please print out, read and follow the directions HERE, skipping any steps you are unable to complete.
  • Then post a NEW topic HERE.One of the Expert helpers there will give you one-on-one assistance when one becomes available.

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NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

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Additionally As a paying customer, you can contact the help desk at support@malwarebytes.org or via this help desk link HERE Our online experts will be able to assess your problem further

If you're a Corporate or Technician Licensed customer seeking assistance: Please send an email to Corporate Support Team <corporate-support@malwarebytes.org> with your Cleverbridge order reference number and they will assist you.

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