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Infection & freeze


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I just installed the free version of Malwarebytes yesterday. Every time I attempt to run it, it finds something infected and stops, freezes up my computer, and all I can do is push the button to turn it off and then start it up again. It has happened every time. I have Windows XP Home Edition. Could there be a virus it cannot handle? Nothing is put in the log or anywhere else.

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Hello, and welcome to Malwarebytes.org

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

You can follow the directions below and someone will assist you with running scans on your system to see if they can detect anything.

Please print out, read and follow the Directions HERE, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank you very much.

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