No Control Panel

[TennisGeek]

I used MBAM to clean a virus off my computer 4 months ago. Since then, the control panel won't start: it gives me an error that "Windows Explorer has encountered a problem and needs to close." I've searched the internet, and can't find a solution for this. I've done two repair installations of the OS, but it does not fix this problem. I can run the individual applets by using Start->Run->control name.cpl, so the applets are there and work, but the normal control panel access does not work.

Another symptom is that the computer does not always shut down properly. I've shut it down at night, and walked away assuming that it would turn off only to find in the morning that it was still on.

The PC is running XP with SP3 installed. I deleted the MBAM logs from the summer, so I can't tell you what it found. I have AVG Free running along with the Online Armor firewall.

Thanks for your help!

[sho-dan]

Welcome to Malwarebytes! TennisGeek

Please read and follow the instructions provided here: Pre- HJT Post Instructions

When ready please post your logs here: Malware Removal - HijackThis Logs

Someone will be happy to assist you further with cleaning your system.

During this scan and cleanup process you should not install any other software unless requested to do so.