simplynewt Posted March 13, 2011 ID:399624 Share Posted March 13, 2011 I am getting the following error when attempting to update my antimalware program...PROGRAM_ERROR_UPDATING (12002, 0, WinHttpQueryDataAvailable)I am running Windows 7 and using Avast 5.1 Antivirus. I tried updating and made the mistake of not restarting computer. I have since tried installing new updated program and get the same results. Thank you for your time and responses to this matter. Link to post Share on other sites More sharing options...
simplynewt Posted March 13, 2011 Author ID:399709 Share Posted March 13, 2011 I am getting the following error when attempting to update my antimalware program...PROGRAM_ERROR_UPDATING (12002, 0, WinHttpQueryDataAvailable)I am running Windows 7 and using Avast 5.1 Antivirus. I tried updating and made the mistake of not restarting computer. I have since tried installing new updated program and get the same results. Thank you for your time and responses to this matter.Dont sweat it support team. I figured it out myself. Thanks for all your help... Link to post Share on other sites More sharing options...
Firefox Posted March 13, 2011 ID:399739 Share Posted March 13, 2011 I am glad your figured it out, if you have any other issues or questions don't hesitate to ask. Link to post Share on other sites More sharing options...
simplynewt Posted May 1, 2011 Author ID:423349 Share Posted May 1, 2011 Well I thought I had it figured out and I was wrong. Still need assistance with this issue. Here is my information:What Windows OS (XP, Vista, 7)? Windows 7 Home Edition. I have excluded MBAM programs from the firewall but can not exclude the dll files.What Service Pack for the OS? I would think the 1st and only one. What version of MBAM (current is 1.50.1.1100)?The LatestWhat brand and version (e.g. Free or Paid, major version number) of anti-virus, anti-malware and/or firewall software do you have? Avast Free 6.0.1094Do you use a router to connect to the internet? NoAre you behind an institutional firewall or do you use a proxy server to connect to the internet? No, I have to use Dial UpAre you showing any signs of infection? NoHave your MBAM scans turned up with anything? NoI would like to update this as I enjoy using this program alot. Any help will be much appreciated. Link to post Share on other sites More sharing options...
Firefox Posted May 1, 2011 ID:423355 Share Posted May 1, 2011 Please see Section K HERE for correct instructions on excluding files in AVAST. Link to post Share on other sites More sharing options...
simplynewt Posted May 1, 2011 Author ID:423359 Share Posted May 1, 2011 I have already done these exclusions for Avast. Sorry I didnt mention that earlier. I have even downloaded the updates and tried to manually install. That worked as I went from 110 days overdue on updates to only 10 days overdue. Link to post Share on other sites More sharing options...
Firefox Posted May 1, 2011 ID:423360 Share Posted May 1, 2011 did you also follow the part for:Click on Web Shield on the left and click Expert SettingsClick on Exclusions and check the box next to URLs to exclude:Type or copy/paste the following address:*.mbamupdates.comWhat firewall are you using? Link to post Share on other sites More sharing options...
simplynewt Posted May 1, 2011 Author ID:423364 Share Posted May 1, 2011 Yes I did exclude the web-link just as instructed and I believe I am using the Windows Firewall. If you tell me how I can check this, I will make sure to give you a correct answer. Link to post Share on other sites More sharing options...
simplynewt Posted May 1, 2011 Author ID:423562 Share Posted May 1, 2011 I would really like to get this issue resolved. I also have Windows Defender running on top of Avast. Link to post Share on other sites More sharing options...
Firefox Posted May 1, 2011 ID:423797 Share Posted May 1, 2011 You can go to your Control Panel and then Click on Windows Firewall, on the window that pops up it will tell you if your firewall is on or not. If you are using the windows firewall see below....Do you have your firewall set up to allow for MBAM to update through it?Please allow mbam.exe and mbamservices.exe.Please let me know if this helps. Link to post Share on other sites More sharing options...
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